Summary
Overview
Work History
Skills
Timeline
Generic

Tiffanie Valencia

Austin,TX

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Highly motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills, adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Store Manager

Cash America Pawn
Austin, Texas
08.2022 - 03.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling, as well as managing daily banking activities such as deposits and withdraws.
  • Developed strategies daily to maximize sales and profitability to ensure all daily/monthly numbers are met.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Strengthened work flow productivity by hiring, managing and training top talent.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules in advance based on the company needs.
  • Monitored employee performance and identified performance gaps for corrective action and identifying opportunities for training.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.

Shift Leader

BuyBuyBaby
Austin, Texas
06.2021 - 06.2022
  • Maintained an organized work environment by delegating tasks to staff as needed to optimize group productivity.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Worked in multiple departments around the store to ensure everything runs smoothly.

Skills

  • Team Development
  • Loss Prevention
  • Retail Inventory Management
  • Store Merchandising
  • Pricing Strategies
  • Multitasking and Organization/Strategic Thinker

Timeline

Store Manager

Cash America Pawn
08.2022 - 03.2024

Shift Leader

BuyBuyBaby
06.2021 - 06.2022
Tiffanie Valencia