Tiffany Brooks
Tyler ,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Optimum
Tyler , TX
02.2015 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided company users with tech support for IT problems and account maintenance.
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Provided technical support to users in person, by phone and via email.
Care Technician
Mother Frances Hospital
Tyler , TX
08.2023 - 11.2024
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Education
High School Diploma -
O.D Wyatt
Fort Worth 05-2008
Skills
- Research
- Problem Resolution
- Quality Assurance
- Training & Development
- Task Prioritization
- Written Communication
- Time Management
- Teamwork and Collaboration
- Troubleshooting
Timeline
Care Technician
Mother Frances Hospital
08.2023 - 11.2024
Customer Service Representative
Optimum
02.2015 - Current
High School Diploma -
O.D Wyatt