Tiffany Burns
Joliet,IL
Summary
Experienced Lead Medical Assistant with a strong hematology/ oncology background in clinical support, patient care, and team leadership. Proven ability to coordinate daily operations, mentor medical assistants, and ensure compliance with clinical protocols. Known for delivering compassionate patient care while maintaining efficiency in fast-paced healthcare environments.
Overview
23
23
years of professional experience
2001
2001
years of post-secondary education
Work History
Lead Medical Assistant
DULY Health and Care
Joliet, IL
12.2020 - Current
- Coordinated patient scheduling and managed appointment logistics for efficient clinic operations.
- Assisted healthcare providers with patient examinations and documented medical histories accurately.
- Trained new staff on clinic procedures and best practices for patient care.
- Monitored inventory levels and ordered medical supplies to ensure availability for treatments.
- Implemented electronic health record updates to maintain accurate patient information.
- Communicated effectively with patients about treatment plans and follow-up care instructions.
- Ensured compliance with healthcare regulations and maintained a safe, clean environment for patients.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
Medical Assistant
Joliet Oncology/ Hematology Associates
Joliet, IL
06.2011 - 12.2020
- Assisted physicians with patient examinations and medical procedures.
- Collected and recorded patient medical histories and vital signs.
- Prepared examination rooms and ensured proper equipment availability.
- Educated patients on treatment plans and medication usage.
- Processed laboratory specimens for testing and analysis.
- Maintained accurate electronic health records for patient data management.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Medical Assistant/ Lab Technician
Midwest Cancer Center
Joliet, IL
06.2007 - 01.2011
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Collected and recorded patient medical histories and vital signs.
- Processed laboratory specimens for testing and analysis.
- Assisted patients with scheduling and managing appointments efficiently.
- Collected patient histories and vital signs accurately before consultations.
- Administered medications and provided injections under physician supervision.
- Maintained medical records and updated patient information diligently.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
Oncology Receptionist
Joliet Oncology/ Hematology Associates
Joliet
01.2003 - 01.2007
- Greeted patients and visitors warmly upon arrival at the oncology clinic.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments for patients while coordinating with medical staff seamlessly.
- Maintained patient records accurately in electronic health record systems.
- Processed patient intake forms and verified insurance information promptly.
- Assisted in managing office supplies and maintaining a welcoming reception area.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Lincoln- Way High Sy
New Lenox, ILSkills
- Electronic health records
- Patient scheduling
- Medical inventory management
- Clinical procedure assistance
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Clinical leadership
- Critical thinking
- Phlebotomy expertise
- Professionalism and ethics
Timeline
Lead Medical Assistant
DULY Health and Care
12.2020 - Current
Medical Assistant
Joliet Oncology/ Hematology Associates
06.2011 - 12.2020
Medical Assistant/ Lab Technician
Midwest Cancer Center
06.2007 - 01.2011
Oncology Receptionist
Joliet Oncology/ Hematology Associates
01.2003 - 01.2007
Lincoln- Way High Sy