Tiffany Ford
Massillon,OH
Summary
Experienced case manager with proven skills in crisis intervention, compliance management, and resource coordination. Committed to enhancing client outcomes through effective community outreach and personalized service plans.
Overview
14
14
years of professional experience
Work History
Lead Case Manager
Legacy III
Akron, OH
05.2026 - Current
- Coordinate services and resources for clients across Transitional housing, Rapid Re-housing, Permanent Supportive Housing and Homeless Crisis Response Housing Programs
- Guide participants in securing stable housing and employment through comprehensive knowledge of local, county, and state resources, increasing cash and non-cash benefits significantly
- Coordinated client intake and service delivery in daily case management operations using Homeless Management Information System-WellSky and Microsoft Outlook, while streamlining client access to resources.
- Processed referrals and completed intakes from United Way of Summit and Medina Central Intake, ensuring timely access to services for clients.
- Entered updates to client information for maintaining data integrity from client resources into Summit County Continuum of Care HMIS, ensuring accurate data entry and compliance.
- Established partnerships with community providers and non-profits to strengthen grant compliance and improve overall program effectiveness.
- Attend and seek all required and supplemental training to enhance professional development
Lead Family Case Manager
Hope and Healing Survivor Resource Center
Akron, OH
02.2025 - 05.2026
- Conducted comprehensive assessments and intakes of family needs and strengths.
- Developed individualized service plans for families facing challenges.
- Facilitated case management meetings with families and service providers to align support strategies and address family needs.
- Provided crisis intervention and emotional support during difficult situations.
- Responded promptly to emergency situations by providing crisis counseling and support services.
- Assisted families in accessing essential resources, including housing, employment opportunities, and health care, to enhance their stability.
- Referred clients to external providers, such as mental health specialists and legal representatives.
- Evaluated risk factors that could impact family stability and may negatively impact a family's well-being.
- Coordinated with schools, hospitals, and day care centers to ensure comprehensive support for clients and their families.
- Attended court hearings to represent clients.
- Participated in training regarding relevant topics such as crisis intervention, trauma-informed care.
Team Lead Manager for Rapid Re-Housing
Canton YWCA
Canton, OH
08.2023 - 06.2024
- Oversaw daily operations of the YWCA Rapid-Re-Housing Program managing three grants-STARR I, STARR II, and Ohio Homeless Crisis Response
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Trained new staff on organizational policies and procedures by enhancing service delivery capabilities..
- Assisted in budgeting processes to ensure effective allocation of resources across programs.
- Ensured compliance with local, state, and federal guidelines within housing programs
- Produced weekly Team Lead Reports to highlight program effectiveness, track spending, and ensure resource efficiency.
Lead Employment Navigator
Greater Stark County Urban League
Canton, OH
03.2021 - 07.2023
- Built and maintained employer and community partnerships, facilitating candidates' access to living wage jobs and essential community resources.
- Trained and onboarded employment navigators on agency and program protocols, enhancing program engagement.
- Kept client interaction records and program participation data accurate in the Greater Stark County Power App and the Ohio Job and Family Services ARIES reporting system, supporting workforce development funding initiatives for Greater Stark County Urban League.
- Prepared and submitted daily, weekly, and monthly operational and productivity reports to the CEO and Assistant Director to support agency decision-making.
- Participated in community outreach activities to raise awareness of programs and services offered by the organization.
Lead Rapid Re-Housing Case Manager
Canton YWCA
Canton, OH
08.2012 - 03.2021
- Provided comprehensive and intensive case management to all participants to address barriers to housing stability
- Coordinated with housing providers to facilitate smooth transitions from shelter to Rapid Re-Housing and HCRP housing programs, improving program outcomes
- Assisted 100 percent of referrals in locating and securing housing within grant compliance of all YWCA Housing Programs
- Recruited landlords and property managers to accept Rapid Re-Housing participants, expanding housing options and fostering community partnerships
- Supported participants in securing mainstream benefits including SNAP, Medicaid, Ohio Works First, and childcare, and enhancing their path to stability
- Facilitated thorough assessments to identify client barriers and resources and intakes from referrals at the Stark County Homeless Navigation
- Completed all required and supplemental trainings to obtain certifications to increase professional development
Education
Associate of Arts - Business Management
Stark State College
North Canton, OH05-2015
Skills
- Case management
- Crisis intervention strategies
- Client assessment
- Trauma-informed care training
- SOAR SSI/SSDI certification
- Partnership development
- Community outreach
- Program evaluation
- Compliance monitoring
- Data analysis
- Microsoft Office proficiency
- Critical thinking and problem solving
- Microsoft Office proficiency
- Partnership building
Timeline
Lead Case Manager
Legacy III
05.2026 - Current
Lead Family Case Manager
Hope and Healing Survivor Resource Center
02.2025 - 05.2026
Team Lead Manager for Rapid Re-Housing
Canton YWCA
08.2023 - 06.2024
Lead Employment Navigator
Greater Stark County Urban League
03.2021 - 07.2023
Lead Rapid Re-Housing Case Manager
Canton YWCA
08.2012 - 03.2021
Associate of Arts - Business Management
Stark State College