TIFFANY Gonzalez
Staten Island,USA
Summary
Highly organized and detail-oriented professional with extensive experience providing exceptional administrative and clinical support for busy offices. Proficient in medical terminology, scheduling appointments, collecting and entering data, and handling inquiries. Solid understanding of HIPAA regulations and insurance verification processes. Dedicated to optimizing office efficiency and providing exemplary patient care.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Rumc / Cancer Center
Staten Island, NY
03.2025 - Current
- Coordinated patient appointments and follow-ups to ensure timely care delivery.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Managed electronic health records, maintaining accuracy and confidentiality for patient information.
- Developed streamlined communication processes among healthcare providers to enhance patient experience.
- Implemented new scheduling protocols, reducing appointment wait times and increasing operational efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
Medical Office Assistant
Certified Dermatology
Holmdel, NJ
02.2023 - 01.2025
- Participates and supports the health team in the direct patient care under the supervision of my Manager and Doctor I am assigned too
- Performs Heights, Weights, Blood Pressure, and Vitals
- Performs electrocardiograms
- Assists with medical procedures as required, and biopsies
- Maintains Patient Charts/record/clinic logs and database as necessary
- Collects specimens
- Competence in auditory testing, visual testing, EKG, venipuncture and taking vitals
- Keeps assigned area neat and clean
- Manages time and other resources to meet established goals within the agreed upon time frames
- Meets regulatory, licensure and annual health assessment requirements
- Observes the Health Care System's compliance policies
- Ensures that all patients, visitors, and guests, as well as co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Responded promptly to phone inquiries from patients, providing information in a courteous manner.
- Entered patient data into electronic health record system, displaying proficiency with medical software applications.
- Managed daily appointment scheduling tasks while maintaining organized records of client visits.
Office Manager
THE Staten Island YOUTH JUSTICE CENTER
Staten Island, NY
09.2015 - 05.2017
- Responsible for office services by organizing office operations and procedures; designing filing systems; reviewing and approving supply requisitions
- Maintained and replenished inventory
- Point of contact for vendors
- Processed expense reports
- Created and maintained spreadsheets
- Managed event operations
- Substantial typing of correspondence and memos
- Handled various training meetings
- Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Answered a high volume of incoming calls
School Safety Officer
NYPD
Staten Island, NY
06.2012 - 08.2015
- Screen visitors, provided passes and maintained visitor log
- Patrolled exterior and interior grounds for vandals, truant students, suspicious activity and unsafe conditions
- Maintain areas of heavy activity such as playgrounds and cafeteria
- Report presence of suspicious, unauthorized persons to appropriate patties
- Ensure doors, gates and windows are sufficiently locked
- Maintain daily logs of staff activity
- Provide security at school events, including open houses and public meetings
- Participate in the development of the school's safety protocols
- Responded to calls and emergency situations
- Investigated and reported incidences with detailed reports
- Liaison with local hospitals, and law and fire officials
- Review disciplinary programs, recommending improvements
Receptionist/Administrative Assistant
D.J.V. OVERSEAZ DIRECT
Brooklyn, NY
10.2010 - 05.2012
- High volume of telephone coverage for the department
- Screened all calls, redirecting them when necessary
- Interacted with internal/external clients
- Communicated directly with high-level executives both internally and externally
- Prioritization of correspondence
- Drafted correspondence
- Supply management
- Prepared reports as requested
- Created and maintained reports on excel spreadsheets
- Maintained and distributed staff schedules
- Inventory management
- Conducted new hire orientation
- Provided and managed comprehensive administrative support to the department
Receptionist/Administrative Assistant
SALON SOGNO
Staten Island, NY
01.2009 - 01.2010
- Handle responsibilities of coordinating all the front desk activities of the salon
- Perform the tasks of answering calls and scheduling appointments
- Coordinate with salon manager in maintaining the inventory of retail goods and products
- Perform responsibilities of handling and maintaining cash transactions
- Responsible for providing information on the services provided in the saloon to clients
- Handle the tasks of marketing and selling hair care product to clients
- Perform all administrative and clerical tasks as required
Education
High School Diploma -
Tottenville H.S.
NYHigh School Diploma - undefined
Police Academy
New York City10.2013
Certificate - Basic Life Support
National CPR Foundation
Staten Island, NY02-2025
Skills
- Microsoft Word
- Microsoft Excel
- Outlook 2010
- Internet Research
- Patient registration
- Data entry
- Positive attitude
- Insurance verification
- Patient referrals
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
Timeline
Patient Care Coordinator
Rumc / Cancer Center
03.2025 - Current
Medical Office Assistant
Certified Dermatology
02.2023 - 01.2025
Office Manager
THE Staten Island YOUTH JUSTICE CENTER
09.2015 - 05.2017
School Safety Officer
NYPD
06.2012 - 08.2015
Receptionist/Administrative Assistant
D.J.V. OVERSEAZ DIRECT
10.2010 - 05.2012
Receptionist/Administrative Assistant
SALON SOGNO
01.2009 - 01.2010
High School Diploma - undefined
Police Academy
High School Diploma -
Tottenville H.S.
Certificate - Basic Life Support
National CPR Foundation