Tiffany James
Matthews,NC
Summary
Accomplished General Manager specializing in financial administration and employee development. Demonstrated success in managing budgets, enhancing team performance, and driving operational efficiency to support long-term organizational growth.
Overview
18
18
years of professional experience
Work History
General Manager
Cookout Restaurant
Nashville, NC
06.2009 - 02.2026
- Led daily operations, ensuring efficiency and adherence to company policies.
- Developed staff training programs to enhance service quality and team performance.
- Streamlined inventory management processes, reducing waste and optimizing supply orders.
- Implemented customer feedback systems to improve satisfaction and drive repeat business.
- Mentored leadership team, fostering a culture of accountability and continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Store Manager/General Manager
Pizza Hut
Roanoke Rapids, NC
05.2022 - 02.2024
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Implemented inventory management strategies to reduce waste and enhance product availability.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Developed promotional initiatives to increase sales and attract new customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
JCPenney
Sales Associates
North Raleigh, NC
07.2008 - 03.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Old Navy
Floor Sales
Crabtree Raleigh NC
10.2008 - 01.2009
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ05-2027
Skills
- Leadership and team building, staff training/ development
- Problem resolution
- Operations management
- Time management
- Customer relations
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Administrative skills
- Motivation
- Labor cost controls
- Performance improvement
- Vendor relationships
- Project management
- Purchasing
- Cost reductions
- Financial administration
- Account management
- Risk management
- Loss prevention
Timeline
Assistant Store Manager/General Manager
Pizza Hut
05.2022 - 02.2024
General Manager
Cookout Restaurant
06.2009 - 02.2026
Old Navy
Floor Sales
10.2008 - 01.2009
JCPenney
Sales Associates
07.2008 - 03.2009
No Degree - Business Administration And Management
University of Phoenix