Tiffany Lopez
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
7
7
years of professional experience
Work History
Surgical Coordinator
Interventional Spine and Surgery Group
02.2023 - Current
- Coordinated surgical schedules for patients, surgeons, and operating rooms, ensuring seamless workflow.
- Communicated pre- and post-operative instructions to patients, addressing questions and concerns.
- Verified insurance coverage and obtained prior authorizations for surgical procedures.
- Managed patient medical records, including consent forms, test results, and documentation.
- Scheduled pre-operative tests and follow-up appointments, ensuring timely patient care.
- Collaborated with surgeons, nurses, and administrative teams to handle schedule changes and updates.
Patient Care Coordinator
Optum Health United Health Care
02.2020 - 10.2023
- Answer and make important phone calls to and from patients and other departments.
- Performed insurance verification on the date of service and collected co-pays and outstanding balances.
- Ensured patients received the necessary medical treatment.
- Assist with scheduling follow up and new appointments as needed
- Acted as a liaison between departments as well as between patients and their families and healthcare professionals.
Spa Associate
Hand and Stone Massage and Facials Spa
09.2017 - 12.2019
- Check clients in and out for their appointment.
- Promote and sell monthly memberships, packages, and retail products.
- Answer phones, schedule spa services, and file documents.
- Process payments, handle cash, and operate point-of-sale.
Education
Bachelor of Arts - Clinical Psychology
Montclair State University
Montclair, NJ05-2023
Skills
- Customer service
- Communication skills
- Computer Literacy
- Medical Terminology
- Insurance Verification
- Patient Care
- Bilingual
Timeline
Surgical Coordinator
Interventional Spine and Surgery Group
02.2023 - Current
Patient Care Coordinator
Optum Health United Health Care
02.2020 - 10.2023
Spa Associate
Hand and Stone Massage and Facials Spa
09.2017 - 12.2019
Bachelor of Arts - Clinical Psychology
Montclair State University
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