Tiffany Meredith
Georgia Retina
Stone Mountain ,GA
8
years of professional experience
Experienced scheduling specialist with a strong background in patient coordination, referral intake, and insurance verification. Known for accurate documentation, clear communication, and reliable appointment management in fast-paced healthcare settings.
Work History
Scheduling Specialist
3 Years 7 Months- Coordinated patient appointments across providers, balancing urgent retina visits and routine follow-ups.
- Managed referral intake, ensuring accurate documentation and timely appointment placement.
- Verified insurance eligibility and benefits before scheduling specialty procedures.
- Updated EMR schedules with patient demographics, provider availability, and visit changes.
- Communicated appointment instructions, preparation details, and location updates to patients.
- Documented calls and appointments using [MDI Software].
Customer Service Representative
2 Years 7 Months- Resolved inbound customer inquiries regarding jewelry selection, order status, and product details with accurate, professional communication.
- Processed purchases, returns, and exchanges while maintaining precise records in customer service systems.
- Coordinated with sales and fulfillment teams to ensure timely order updates and issue resolution.
- Guided customers through sizing, product care, and pricing questions to support confident buying decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
11 Months- Managed escalated concerns and delivered effective solutions aligned with company service standards.
- Tracked customer interactions and account details to improve follow-up accuracy and service consistency.
- Trained new representatives on call handling, documentation practices, and customer service procedures.
- Identified recurring service issues and recommended process improvements to strengthen response efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma
Skills
Customer relations skills
Customer relations
Documentation skills
Documentation
Professional telephone demeanor
Attention to detail
Effective multitasking
Computer skills
Patient scheduling
Insurance verification
Telephone etiquette
Reliability
Dependability
Customer satisfaction
Reliable and punctual
Timeline
Scheduling Specialist
Georgia Retina
03.2023 - CurrentRead More
Customer Service Representative
Gem Shopping
08.2020 - 03.2023Read More
Customer Service Representative
Convergent Outsourcing
10.2018 - 09.2019Read More
Riverdale High School
High School Diploma
Read More