Tiffany Radosevic
Chillicothe,IL
Summary
Hardworking professional with experience
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Pearce Community Center
Chillicothe, IL
11.2021 - Current
- Greet Members as they enter and exit the center with great customer service
- Explain Membership and policies to potential new Members.
- Manage and handle cash transactions and keep the cash drawer balanced
- Keep a clean and organized work space
- Register Members and Guests for classes, leagues and programs
- Make copies and keep all forms filed and organized
- Handled incoming and outgoing mail and packages.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Updated customer information in databases regularly to ensure accuracy of records.
Dinning Room Host /Food and Beverage Cart Attendan
Mt. Hawley Country Club
Peoria, IL
04.2008 - 01.2016
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stocked server areas with supplies before, during and after shifts.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed incoming calls during busy shifts.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Drive Beverage Cart around golf course quickly and quietly delivering drinks and snacks
- Stock all coolers and carts before and after each shift
- Set up for Big Golf Outings
- Show Great Comtomer Service to all Members and Guests.
Education
High School Diploma -
Peoria Heights High School
Peoria Heights, IL05-2003
Skills
- Appointment confirmation
- Mail distribution
- Verbal and written communication
- Calendar management
- Office supplies inventory management
- Scheduling
- Problem-solving skills
- Phone etiquette
- Task delegation
- Attention to detail
- Confidentiality handling
- Cash handling
- Filing
- Clerical support
- Multi-line telephone systems
- Visitor registration
- Front office management
- Customer service
- Listening skills
- Multitasking and organization
Timeline
Front Desk Receptionist
Pearce Community Center
11.2021 - Current
Dinning Room Host /Food and Beverage Cart Attendan
Mt. Hawley Country Club
04.2008 - 01.2016
High School Diploma -
Peoria Heights High School