Tiffany Rivers

• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Delivered support to medical staff in completion of patient paperwork.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.

⦁Adjusted ice cream freezer temperature, viscosity, air mixture and flow of mix
⦁Worked varied shifts, including weekend and holidays
⦁Working knowledge of health, safety, and sanitation procedures
⦁Established eye contact and smile with the guests as he/she approaches the counter to order ice cream
⦁Performed all other job-related duties as requested
⦁Performed all opening and closing duties based upon shift assignment