Tiffiny J. Sligh
Piedmont,USA
Summary
Customer Service Coordinator with extensive experience providing exceptional customer service and outstanding client care. Skilled at creating professional and meaningful client interactions that generate revenue and provide clients peace of mind.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Sales Agent
Spectrum
Simpsonville, South Carolina
03.2024 - Current
- Provided tailored solutions to meet individual customer needs and preferences.
- Developed strong customer relationships through effective communication and product knowledge.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Resolved customer inquiries and concerns efficiently, ensuring a positive service experience.
- Collaborated with team members to enhance sales strategies and improve customer satisfaction.
- Assisted in training new sales agents on company policies and product offerings.
- Processed orders through company system and coordinated product deliveries.
Customer Service Coordinator
Verizon Wireless
Greenville, SC
01.2001 - 08.2023
- Managed escalated customer complaints to ensure timely resolution and satisfaction.
- Collaborated with cross-functional teams to enhance overall customer
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Developed relationships with customers to ensure satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Contributed to a focus group for the development of a customer rewards program.
- Coordinated customer service operations for diverse client inquiries and issues.
Education
Perpetual Real Estate School of South Carolina
Greenville, SCSkills
- Sales
- Sales Strategies
- Account Management
- Consultative selling
- Client engagement
- Customer Relationships
- Customer Service
- Order processing
- Negotiations
- Team collaboration
- Effective communication
- Problem solving
- Adaptability
- Critical thinking
Affiliations
- GGAR Member
- NAR Member
Certification
Licensed SC Realtor
Timeline
Sales Agent
Spectrum
03.2024 - Current
Customer Service Coordinator
Verizon Wireless
01.2001 - 08.2023
Perpetual Real Estate School of South Carolina