Timika Robbins
Sugar Land,TX
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Harbor Group Management Company
Sugar Land, TX
08.2022 - 01.2026
- Managed tenant relations, addressing concerns and ensuring satisfaction to enhance community engagement.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Trained new staff on property management software and best practices, enhancing team performance and knowledge base.
- Implemented resident retention strategies, fostering relationships that resulted in increased lease renewals by 15%.
Leasing Specialist
Harbor Group Management Company
Sugar Land, TX
08.2021 - 08.2022
- Conducted property tours, effectively showcasing amenities to prospective tenants.
- Analyzed market trends to develop competitive pricing strategies for leasing units.
- Oversaw lease administration processes, ensuring accuracy in documentation and record-keeping.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants promptly.
Leasing Consultant
Highmark Residential
Sugar Land, TX
08.2017 - 08.2021
- Facilitated leasing process by conducting property tours and addressing prospective tenant inquiries.
- Collaborated with the marketing team to develop outreach strategies for tenant acquisition and retention.
- Managed lease documentation, ensuring compliance with company policies and local regulations.
- Analyzed market trends to provide insights on pricing strategies and competitive positioning.
- Developed and maintained relationships with residents, enhancing community engagement initiatives.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Sales Director
Pinnacle Management
Sugar Land, TX
09.2016 - 08.2017
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Escalated critical issues to property manager to ensure immediate resolution.
Leasing Specialist
Winthrop Management
Sugar Land, TX
02.2016 - 09.2016
- Checked facilities and units to keep areas neat and welcoming.
- Facilitated tenant applications and lease signings, ensuring compliance with company policies.
- Maintained accurate records of correspondence with and from tenants.
- Conducted property tours, effectively showcasing amenities to prospective tenants.
- Managed resident inquiries and issues, enhancing tenant satisfaction through prompt resolution.
- Collaborated with maintenance teams to schedule repairs and ensure timely service delivery.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Education
Some College (No Degree) - Psychology
Houston Community College
Houston, TXHigh School Diploma -
Westfield High School
Houston, TX06.2007
Skills
- Relationship building and rapport
- Accounting operations
- Data entry
- Financial reporting
- 5 years of YARDI experience
- Strong communication skills
- Administrative support
- Records management
- Property management expertise
- Training and mentoring
Certification
- Certified HG Mentor, Harbor Group Management Co., LLC - October 2023 - January 2026
Timeline
Assistant Property Manager
Harbor Group Management Company
08.2022 - 01.2026
Leasing Specialist
Harbor Group Management Company
08.2021 - 08.2022
Leasing Consultant
Highmark Residential
08.2017 - 08.2021
Sales Director
Pinnacle Management
09.2016 - 08.2017
Leasing Specialist
Winthrop Management
02.2016 - 09.2016
Some College (No Degree) - Psychology
Houston Community College
High School Diploma -
Westfield High School