Timisha Pinson
Memphis,TN
Summary
Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Retail Sales Manager
Dollar General
Memphis, TN
01.2020 - Current
- Provided guidance to staff members regarding operational procedures.
- Ensure compliance with company policies and procedures by all staff members.
- Analyzed market data to identify areas of improvement within the store.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Customer Service Representative
InfoCision
Akron, Ohio
08.2022 - 11.2024
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Salesperson
VizyPay
Waukee, Iowa
12.2021 - 08.2022
- Provided personalized service to build relationships with customers.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
Education
High School Diploma -
Westwood High
Memphis, TNSkills
- Store display management
- Promotions and specials
- Promotional planning
- Training and mentoring
- Customer service
- Product merchandising
- Driven work ethic
- Partner collaboration
- Team building
- Revenue growth
- Follow-up calls
- Store opening and closing
- Financial reporting
Timeline
Customer Service Representative
InfoCision
08.2022 - 11.2024
Salesperson
VizyPay
12.2021 - 08.2022
Retail Sales Manager
Dollar General
01.2020 - Current
High School Diploma -
Westwood High