Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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Timothy-Eric Fang

Escondido,CA

Summary

Results-oriented Business Management graduate with a track record of over 5 years in the retail industry, demonstrating expertise in customer service and effective multilingual communication (English, Hmong, and Spanish). Dedicated to fostering unparalleled customer satisfaction, propelling company growth, and nurturing enduring consumer loyalty. An industrious and driven professional poised to contribute comprehensive knowledge and skills to optimize business performance. Thrives both independently and collaboratively, leveraging a seasoned work ethic to swiftly adapt to varying processes and advance company objectives. Resourceful and achievement-oriented, driven by a passion for continuous growth and operational efficiency to meet organizational requirements and elevate service value.

Overview

5
5
years of professional experience

Work History

online personal shopper

wal-mart
02.2021 - Current
  • Efficiently fulfill online orders within designated timelines.
  • Recognized by management for delivering excellent customer service.
  • Provide exceptional customer support via phone and in-person interactions.
  • Utilize TC70X and TC72 products to fulfill orders and monitor inventory.
  • Accurately dispense orders to a diverse range of customers, Walmart Spark and UberEats drivers.

lead merchandise sales associate

sdzg global
07.2018 - 02.2021
  • Supervised a team of 10+ employees across three departments, effectively managing labor and budget.
  • Analyzed and processed product returns and exchanges, assisting customers in finding suitable alternatives.
  • Collaborated with vendors to ensure a well-stocked merchandise inventory.
  • Successfully trained new hires on brand standards, practices, and objectives.
  • Utilized warehouse software to order general and perishable goods.

Education

Bachelor of Science in Business Administration -

California State University San Marcos
12.2023

Skills

  • Sales Proficiency
  • Product Knowledge
  • Customer Service
  • Documentation and Reporting
  • Strong interpersonal and communication skills
  • Excellent problem-solving and decision-making capabilities
  • Detail-oriented with exceptional organizational abilities
  • Proficient in performing light to medium work on Acura and Honda vehicles

Languages

English
Native/ Bilingual
Hmong
Professional
Spanish
Limited

References

References available upon request.

Timeline

online personal shopper

wal-mart
02.2021 - Current

lead merchandise sales associate

sdzg global
07.2018 - 02.2021

Bachelor of Science in Business Administration -

California State University San Marcos
Timothy-Eric Fang