Timothy Lemieux
Newmarket,NH
Summary
Operations Manager with nearly six years of experience in residential and commercial pest control, including field route experience, technician training, and now leading day-to-day operations. Proven record of improving route efficiency, technician performance, and customer retention.
Overview
16
16
years of professional experience
Work History
Operations Manager
JP Pest Services
06.2024 - Current
- Oversee daily operations for 10 technicians across residential and commercial routes.
- Coach technicians to improve service quality, and reduce callbacks.
- Coordinate with scheduling to resolve call-outs, route gaps, and service challenges.
- Hire and onboard technicians to meet operational staffing needs.
- Manage 30+ audited accounts, ensuring compliance across all auditing standards.
- Ensure fleet readiness and compliance through maintenance and usage oversight.
- Control product spending by forecasting demand and ordering within approved budgets.
Certified Field Trainer
JP Pest Services
04.2023 - 06.2024
- Responsible for training new hires, and providing continuous support after the initial training period.
- Collaborated with management to enhance the training experience based on the new hire's specific needs.
- Worked with other trainers to ensure that standards were being set consistently.
Pest Technician
JP Pest Services
05.2020 - 04.2023
- Completed a daily route of 10 to 15 services, in both commercial and residential areas.
- Educated clients on pest prevention methods and maintenance practices.
- Licensed in Maine (7A), New Hampshire (F1, F2, F3), and Massachusetts (Core).
Grocery Clerk
Market Basket
07.2010 - 05.2020
- Long-term full time associate, with proven reliability, efficiency, teamwork, and customer service.
Education
Diploma -
Epping High School
Epping, NH06-2011
Skills
- Training, coaching, and development
- Hiring and onboarding
- Compliance and safety
- Fleet maintenance
- Route optimization
- Scheduling oversight
- Quality assurance
- Inventory control
Timeline
Operations Manager
JP Pest Services
06.2024 - Current
Certified Field Trainer
JP Pest Services
04.2023 - 06.2024
Pest Technician
JP Pest Services
05.2020 - 04.2023
Grocery Clerk
Market Basket
07.2010 - 05.2020
Diploma -
Epping High School