Tina Kapke
Clinton,WI
Summary
Dynamic professional with extensive customer service experience at McDonald's, recognized for significantly improving customer satisfaction through effective upselling techniques. Proficient in multitasking and cash handling, consistently surpassing performance targets while promoting teamwork and a positive atmosphere. Dedicated to providing outstanding dining experiences and fostering customer engagement.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's Corporation
12.2021 - 02.2023
Crew Member
McDonald's/Bucciferro Family
11.2018 - 11.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Certified Nursing Assistant - Medical Field
Blackhawk Technical College
Janesville, WI05-2007
GED -
Elkhorn Technical College
Elkhorn WI05-1996
Skills
- Customer service
- Team collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
- Interactive communication skills
- Integrity and honesty
- Drive-thru operations
- Store opening and closing
- Menu memorization
Employee of the year
I would go in on my day off when they were shorthanded, always tried to help other crew members, would stay longer than my shift if asked
Timeline
Crew Member
McDonald's Corporation
12.2021 - 02.2023
Crew Member
McDonald's/Bucciferro Family
11.2018 - 11.2021
Certified Nursing Assistant - Medical Field
Blackhawk Technical College
GED -
Elkhorn Technical College
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