Tina Massey-Glasker
Detroit,MI
Summary
Detail-oriented professional with strong customer service skills. Experienced in cashier operations and team leadership, dedicated to fostering a welcoming environment and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cashier
Royal Fresh Market
Detroit, MI
04.2026 - Current
- Assisted customers in product inquiries and selections, contributing to increased satisfaction and informed purchases.
- Delivered friendly service, fostering a welcoming shopping environment that encouraged customer loyalty.
- Processed customer transactions at point-of-sale, reducing wait times and improving overall customer experience.
- Maintained cleanliness and organization of checkout area for optimal functionality.
Amazon Associate
Amazon Fullfilment Center
Pontiac, Michigan
09.2022 - 04.2026
- Operated fulfillment machinery to efficiently process customer orders.
- Scanned and labeled packages for accurate shipping and tracking.
- Conducted quality checks on products before packaging and shipment.
- Organized inventory to ensure quick access and reduce retrieval time.
- Monitored stock levels and reported shortages to management for restocking.
- Assisted in training new associates on safety protocols and operational procedures.
- Maintained cleanliness and organization of workstations for safety compliance.
Cashier Team Lead
New Merchant Market
Detroit, Michigan
02.2018 - 09.2022
- Supervised cashier staff to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes to maintain accuracy and security of transactions.
Education
Associate of Applied Science - Psychology
Oakland Community College
Bloomfield Hills, MI05-2004
Skills
- Point-of-sale operation
- Cash handling
- Order processing
- Cash management
- Inventory management
- Customer assistance
- Retail operations
Timeline
Cashier
Royal Fresh Market
04.2026 - Current
Amazon Associate
Amazon Fullfilment Center
09.2022 - 04.2026
Cashier Team Lead
New Merchant Market
02.2018 - 09.2022
Associate of Applied Science - Psychology
Oakland Community College