Tina Miranda
Mount Arlington,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
03.2021 - 01.2024
- Implemented and developed customer service training processes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Roxbury
Roxbury06.2005
Skills
- Work Prioritization
- Product Education
- Building rapport
- LiveChat Messaging
- Call center experience
- Appointment Scheduling
- Complaint resolution
- Complaint Handling
Timeline
Customer Service Representative
Amazon
03.2021 - 01.2024
High School Diploma -
Roxbury
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