Open To Work
Verified
This profile is verified using an email address.
Tina Peralli
Middletown,CT
Summary
Dynamic district manager with a strong track record in operations management and staff training. Skilled in results analysis and negotiation, fostering a collaborative environment that boosts employee morale and enhances customer satisfaction across multiple locations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrell Old Country Store
East Windsor CT
08.2024 - Current
- Oversaw daily operations to ensure exceptional customer service and compliance with company standards.
- Developed and implemented training programs for new staff, enhancing team performance and productivity.
- Analyzed sales data to identify trends, inform inventory management, and optimize stock levels.
- Managed scheduling for staff, ensuring adequate coverage during peak business hours and minimizing labor costs.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored junior team members, contributing to their professional growth and skill development.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted regular assessments of operational workflows, driving continuous improvement and adherence to quality standards.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
District Manager
Cain Management DBA Dunkin
Norwalk, CT
06.2022 - 07.2024
- Directed operational strategies to enhance store performance and customer satisfaction across multiple locations.
- Implemented training programs for staff to improve service quality and retention rates.
- Analyzed sales data to identify trends, optimizing inventory management and product offerings.
- Developed budgets and forecasts, ensuring financial targets were met consistently across all stores.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Assistant Chief Operating Officer
REPH Chicago DBA Burger King
New Milford, CT
04.2014 - 06.2022
- Streamlined operational processes to enhance efficiency and reduce costs across multiple restaurant locations.
- Developed training programs to improve staff performance and ensure adherence to company standards.
- Analyzed customer feedback to implement service enhancements, resulting in improved guest satisfaction ratings.
- Coordinated inventory management systems to optimize stock levels and minimize waste in daily operations.
- Guided departmental managers in setting realistic performance targets aligned with company-wide goals while providing the necessary resources for success.
- Established clear performance metrics to measure success in achieving operational goals and objectives.
- Improved employee performance with consistent coaching, feedback, and professional development opportunities.
- Ensured compliance with industry regulations, company policies, and best practices for all operational activities.
- Fostered a positive work environment by promoting collaboration, open communication, and employee engagement.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed financial, operational and human resources to optimize business performance.
Education
High School Diploma -
New Britain High School
New Britain, CTAssociate of Science - Business Administration And Management
Porter And Chester
Wethersfield, CTSkills
- Staff management
- Strategic planning
- Operations management
- Staff training and development
- Results analysis
- Human resources management
- Customer service
- Recruiting and interviewing
- Budgeting and finance
- Policy enforcement
Affiliations
Association Of Professional Women
Certification
Graduate Certificate in Human Resource Management
Serv Safe Instructor
Serv Safe Proctor
Associates of Business Administration and Management
Timeline
Associate Manager
Cracker Barrell Old Country Store
08.2024 - Current
District Manager
Cain Management DBA Dunkin
06.2022 - 07.2024
Assistant Chief Operating Officer
REPH Chicago DBA Burger King
04.2014 - 06.2022
High School Diploma -
New Britain High School
Associate of Science - Business Administration And Management
Porter And Chester