Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiyana Castin

Miami,FL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

FirstService Residential
10.2021 - Current
  • Keeping front desk tidy and presentable
  • Greeting and welcome guest as they approached the front desk
  • Answering questions and addressing complaints
  • Answering all incoming calls and redirect them or keep message
  • Receive letters packages, etc
  • And distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels, etc
  • Check, sort and forward emails.

Cashier

Brandsmart USA
06.2021 - 08.2021
  • Provides a positive customer experience with their friendly and courteous service
  • Register sales on a cash register by scanning items itemizing and totaling customers purchases
  • Resolves customer issue and answers questions
  • Bags purchases if needed
  • Processes return transactions
  • Itemizes in totals purchases by recording prices, departments taxables, and non-taxable items and operating a cash register
  • Collect payments by accepting cash, check or charge payments from customers and make change for cash customers
  • Verifies credit acceptance by reviewing and recording driver, license number and operating credit card authorization systems
  • Balances cash drawer by counting cash, at beginning, and end of shift
  • Maintains check out operations by following policies and procedures and reporting needed changes
  • Maintain a clean and safe working environment by complying with procedures, rules, and regulations
  • Contributes to team effort, accomplishing related results as needed.

Team Member

Burger King
07.2019 - 03.2020
  • 1
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • 2
  • Communicated clearly and positively with coworkers and management
  • 3
  • Mastered point-of-service (POS) computer system for automated order taking
  • 4
  • Handled currency and credit transactions quickly and accurately
  • 5
  • Followed procedures for safe food preparation, assembly and presentation
  • 6
  • Assisted management with inventory control and stock ordering
  • 7
  • Built loyal clientele through friendly interactions and consistent appreciations
  • 8
  • Resolved complaints promptly and professionally
  • 9
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • 10
  • Took initiative to find extra tasks when scheduled duties were completed.

Education

Pre Nursing -

Miami Dade College
Miami, FL
12.2023

Nursing -

Miami Northwestern SHs
Miami, FL
06.2020

Skills

  • English
  • Microsoft word
  • Communication skills
  • Microsoft excel
  • Bilingual
  • Computer literacy
  • Time management
  • Customer service

Certification

Certified Nursing Assistant

Timeline

Front Desk Agent

FirstService Residential
10.2021 - Current

Cashier

Brandsmart USA
06.2021 - 08.2021

Team Member

Burger King
07.2019 - 03.2020

Pre Nursing -

Miami Dade College

Nursing -

Miami Northwestern SHs

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Tiyana Castin