Tiyana Castin
Miami,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
FirstService Residential
10.2021 - Current
- Keeping front desk tidy and presentable
- Greeting and welcome guest as they approached the front desk
- Answering questions and addressing complaints
- Answering all incoming calls and redirect them or keep message
- Receive letters packages, etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels, etc
- Check, sort and forward emails.
Cashier
Brandsmart USA
06.2021 - 08.2021
- Provides a positive customer experience with their friendly and courteous service
- Register sales on a cash register by scanning items itemizing and totaling customers purchases
- Resolves customer issue and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes in totals purchases by recording prices, departments taxables, and non-taxable items and operating a cash register
- Collect payments by accepting cash, check or charge payments from customers and make change for cash customers
- Verifies credit acceptance by reviewing and recording driver, license number and operating credit card authorization systems
- Balances cash drawer by counting cash, at beginning, and end of shift
- Maintains check out operations by following policies and procedures and reporting needed changes
- Maintain a clean and safe working environment by complying with procedures, rules, and regulations
- Contributes to team effort, accomplishing related results as needed.
Team Member
Burger King
07.2019 - 03.2020
- 1
- Maintained high standards of customer service during high-volume, fast-paced operations
- 2
- Communicated clearly and positively with coworkers and management
- 3
- Mastered point-of-service (POS) computer system for automated order taking
- 4
- Handled currency and credit transactions quickly and accurately
- 5
- Followed procedures for safe food preparation, assembly and presentation
- 6
- Assisted management with inventory control and stock ordering
- 7
- Built loyal clientele through friendly interactions and consistent appreciations
- 8
- Resolved complaints promptly and professionally
- 9
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- 10
- Took initiative to find extra tasks when scheduled duties were completed.
Education
Pre Nursing -
Miami Dade College
Miami, FL12.2023
Nursing -
Miami Northwestern SHs
Miami, FL06.2020
Skills
- English
- Microsoft word
- Communication skills
- Microsoft excel
- Bilingual
- Computer literacy
- Time management
- Customer service
Certification
Certified Nursing Assistant
Timeline
Front Desk Agent
FirstService Residential
10.2021 - Current
Cashier
Brandsmart USA
06.2021 - 08.2021
Team Member
Burger King
07.2019 - 03.2020
Pre Nursing -
Miami Dade College
Nursing -
Miami Northwestern SHs