Tiyon Holmes
Round Rock,TX
Summary
Dynamic Dispatcher with proven expertise at YRC Freight, excelling in high-pressure environments. Skilled in dispatch software and critical thinking, I effectively coordinated timely deliveries and enhanced communication between drivers and customers. Recognized for improving workflow efficiency and ensuring optimal performance of fleet operations through strategic decision-making and active listening.
Overview
10
10
years of professional experience
Work History
Dispatcher
Randstad
01.2024 - 01.2025
- Planned and coordinated routes for drivers
- Used Samsara /OmniTRAX for route compliance and safety adherence
- Responsible for checking daily pretrips and post outs from drivers
- Provided ETA updates on emergency and expedited requests via email and phone
- Kept accurate records of dispatch logs and Bill of Ladings
- Communicated with driver over radio and tablet to track progress
Operations Manager
Cardinal Recovery
03.2019 - 02.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dispatcher
YRC Freight
02.2015 - 07.2021
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 15-20 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
Education
Human Development
Indiana State University
Terre Haute, INSkills
- Decision-making
- Active listening
- Dispatch software
- Tracking systems
- Radio communication
- Software proficiency
- Critical thinking
- Multitasking Abilities
- Traffic monitoring
- Dispatching field personnel
Timeline
Dispatcher
Randstad
01.2024 - 01.2025
Operations Manager
Cardinal Recovery
03.2019 - 02.2023
Dispatcher
YRC Freight
02.2015 - 07.2021
Human Development
Indiana State University
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