Tom Taveras
Mastic,NY
Summary
Quality focused Store Manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
1
1
year of professional experience
Work History
Store Manager
Deckers Outdoor Corp.
Deer Park , NY
07.2018 - 08.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Hired, trained and managed team of 22 associates, including evaluating performance and enforcing disciplinary actions
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Increased profits 12% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Delivered excellent customer service by greeting and assisting each customer
- Partnered with Visual team to develop and implement merchandising plans to guarantee profitability on weekly basis
Store Manager
Skechers USA
Commack , NY
08.2018 - 07.2019
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Conducted yearly performance reviews to organize training and development for staff
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Interviewed, hired, supervised and trained 2 employees and instituted mentoring program to develop skills, leadership and employee excellence
- Processed shipments and maintained stock shelf organization
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
Education
Associate of Arts - Criminal Justice/Business Administration
American Intercontinental University
Hoffman Estates , IL05.2014
Skills
- Store operations oversight
- Staff training and development
- Retail inventory management
- Inventory control
- Customer service
- Reliable
- Team-oriented
- Inventory management
- Scheduling master
- Team leadership
Timeline
Store Manager
Skechers USA
08.2018 - 07.2019
Store Manager
Deckers Outdoor Corp.
07.2018 - 08.2019
Associate of Arts - Criminal Justice/Business Administration
American Intercontinental University