Tom Walters
Bentonville,AR
Summary
Dynamic leader dedicated to driving customer satisfaction and profitability through strategic decision-making and effective team collaboration. Known for maintaining composure in high-pressure environments while consistently prioritizing objectives and delivering results. Passionate about fostering a positive workplace culture that encourages innovation and accountability. Committed to leveraging expertise to achieve organizational goals and enhance overall performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Sales Manager
George Nunnally Chevrolet
Bentonville, AR
02.2026 - Current
- Directed sales strategies to achieve dealership revenue targets and enhance market presence.
- Mentored and trained sales team to improve product knowledge and customer engagement techniques.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
- Developed comprehensive training programs to elevate team performance and drive operational excellence.
- Oversaw inventory management processes to ensure optimal stock levels and timely vehicle delivery.
- Implemented customer feedback systems to enhance service quality and satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
Dealership Consultant
Tom Walters Consulting LLC
Bentonville, AR
05.2020 - Current
- Developed customized training programs to address specific client needs and improve leadership capabilities.
- Replace leaders that we're inefficient with trainable team players
- Assess each department and identify areas of improvement
- Train Sales Managers, Finance Managers, etc to perform at a high level by teaching a hands on approach to sales management
- Improve overall dealership profitability in all departments
Sales Manager
Wood Ford of Carthage
Carthage, MO
01.2025 - 10.2025
- Led all sales training, ensure volume growth, bid trades, merchandizing, F&I, cost control. I grew this team from 95 car average to 130 average this year with a huge swing in attitude and productivity, While maintaining an excellent PVR.
- Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Mentored junior sales staff, providing guidance on best practices and career development strategies.
- Led sales team to achieve quarterly targets through strategic planning and performance analysis.
- Developed and implemented training programs to enhance sales techniques and product knowledge.
Salesperson
Fletcher Auto Group
Joplin, MO
11.2023 - 2024
- Developed and maintained strong customer relationships to drive repeat business.
- Collaborated with team members to enhance sales strategies and improve customer engagement.
- Assisted in training new staff on product knowledge and sales techniques for improved performance.
- Analyzed market trends to identify opportunities for growth and product placement adjustments.
General Sales Manager
Jay Hatfield Ford
Sarcoxie, MO
10.2019 - 09.2023
- I operated every aspect of the store and ensure profitability, timely completion of tasks, and customer satisfaction. I purchased all used inventory, bid every trade, control recon costs, order every new vehicle, T.O. every customer, and ensure a smooth transition through finance and delivery.
Owner/Contractor
Walters Construction
Sarcoxie, MO
02.2005 - 08.2023
- Oversaw project management from inception to completion, ensuring adherence to timelines and budgets.
- Managed multiple construction projects from inception to completion, ensuring adherence to timelines and budgets.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Led remodeling projects from concept to completion, ensuring high-quality craftsmanship and adherence to client specifications.
- Installed various flooring types, ensuring quality craftsmanship and adherence to project specifications.
General Sales Manager
Midtown Kia
Tulsa, OK
06.2017 - 10.2019
- As General Sales Manager I coordinated a team of sales managers and the finance department to become the #1 Kia Dealership in Oklahoma in both volume and gross profit for 14 months consecutively.
Fire Captain
Sarcoxie Volunteer Fire Department
Sarcoxie, MO
02.2000 - 08.2019
- Led emergency response teams during high-pressure situations, ensuring safety protocols were followed.
- Developed and implemented training programs for new firefighters, enhancing operational readiness and skill proficiency.
- Coordinated fire suppression efforts across multiple units, optimizing resource allocation and response times.
- Conducted regular safety inspections of equipment and facilities, identifying hazards to improve compliance with regulations.
- Supervised emergency response operations, ensuring safety protocols adhered to during critical incidents.
- Trained and mentored junior firefighters, enhancing team performance and operational readiness.
General Sales Manager
Fletcher Auto Group
Joplin, MO
11.2010 - 05.2017
- I managed numerous different dealerships throughout the auto group over this span. Started as a salesperson in 2010 and was promoted to Finance Manager, Finance Director, Sales Manager, General Sales Manager, General Manager, etc... I give Frank Fletcher himself much praise for my career opportunities.
Police Officer
MARIETTA POLICE DEPT
Marietta, OK
05.2006 - 12.2006
- Drug Task force Team leader
- Enforced laws and regulations to maintain public safety and order.
- Conducted investigations and gathered evidence for criminal cases.
- Responded to emergency calls, providing timely assistance in crisis situations.
- Collaborated with community organizations to foster positive relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Deputy Sheriff
Jasper County Sheriff's Department
Carthage, MO
10.2005 - 05.2006
- Enforced laws and maintained public safety within jurisdiction.
- Conducted thorough investigations of criminal activities and incidents.
- Coordinated with community organizations to enhance public relations.
- Responded promptly to emergency calls and facilitated crisis management.
- Supervised inmate activities to ensure compliance with facility regulations.
- Monitored security systems and responded to alarms and incidents promptly.
- Assisted in maintaining accurate records of inmate behavior and incidents.
- Trained new staff on operational procedures and emergency protocols.
13B Cannon Crew Member
US Army
Fort Sill, OK
10.2001 - 12.2004
- Operated cannon equipment, ensuring precision and safety during events.
- Coordinated team activities to enhance overall performance and efficiency.
- Trained new crew members on operational procedures and safety protocols.
- Maintained equipment readiness through regular inspections and maintenance checks.
- Coordinated transportation logistics for artillery pieces during both training exercises and combat operations.
Education
EMT-B EMT-P
Crowder College
Neosho, MOHigh School - General Education
Ardmore High School
Ardmore, OK05.1997
No Degree - CDL Training
MidAmerica Truck Driving School
Springdale, AR01-2026
Police Academy Certificate - Law Enforcement
Missouri Southern State University
Joplin, MOSkills
- Staff management
- Goals and performance
- Product knowledge
- Sales presentations
- Client relationship management
- Sales strategy development
- Strategic planning
- Sales coaching
- New business development
- Class A commercial Driver's license
- Decision-making
- Verbal and written communication
Certification
- EVOC - Emergency Vehicle Operators Course
- CFR - Certified First Responder
- EMT - Emergency Medical Technician
- AEMT - Advanced Emergency Medical Technician
Timeline
General Sales Manager
George Nunnally Chevrolet
02.2026 - Current
Sales Manager
Wood Ford of Carthage
01.2025 - 10.2025
Salesperson
Fletcher Auto Group
11.2023 - 2024
Dealership Consultant
Tom Walters Consulting LLC
05.2020 - Current
General Sales Manager
Jay Hatfield Ford
10.2019 - 09.2023
General Sales Manager
Midtown Kia
06.2017 - 10.2019
General Sales Manager
Fletcher Auto Group
11.2010 - 05.2017
Police Officer
MARIETTA POLICE DEPT
05.2006 - 12.2006
Deputy Sheriff
Jasper County Sheriff's Department
10.2005 - 05.2006
Owner/Contractor
Walters Construction
02.2005 - 08.2023
13B Cannon Crew Member
US Army
10.2001 - 12.2004
Fire Captain
Sarcoxie Volunteer Fire Department
02.2000 - 08.2019
EMT-B EMT-P
Crowder College
High School - General Education
Ardmore High School
No Degree - CDL Training
MidAmerica Truck Driving School
Police Academy Certificate - Law Enforcement
Missouri Southern State University