Tomkyle Domenden
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
02.2018 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained Store organization, cleanliness, and Proper Sanitary.
- Conducted regular reviews of operations and identified areas for improvement.
- Delivered food with care and ensured the safety for both guests and my people.
Assistant Store Manager
Panda Express
12.2021 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed Weekly Financial Reports, P&L , and KPI.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within periodic tolerance levels and compiled financial data in compliance with budget.
- Oversaw kitchen area and update equipment cleanliness.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
Associate of Arts - Social And Behavioral Sciences
Los Angeles Harbor College
Wilmington, CA06.2021
Associate of Science - Arts And Humanities
Los Angeles Harbor College
Wilmington, CA06.2021
Skills
- Business Development
- Records Management
- Customer Relations
- Store Organization
- Hiring and Training
- Inventory Control
- POS Systems Operations
- Mentoring and Coaching
- Customer Experience
- Human Resource Policies
- Sales Growth
- Work Planning and Prioritization
Accomplishments
- Achieved Sales Increased throughout multiple Quarters of time by creating goals with continues upselling, and promotional offerings.
- Supervised Multiple Stores, passed audits such as Ecosure visits and Health Department.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 2nd place in Digital Sales throughout entire company of 2022.
- Achieved Highest percentage rate in Donations within the companies expectations in the Area.
Timeline
Assistant Store Manager
Panda Express
12.2021 - 08.2023
Shift Leader
Panda Express
02.2018 - 09.2021
Associate of Arts - Social And Behavioral Sciences
Los Angeles Harbor College
Associate of Science - Arts And Humanities
Los Angeles Harbor College
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