Tomycea Phillips
Leland
Summary
Detail-oriented Staffing Coordinator with expertise in staff scheduling, onboarding, and record management. Proven track record of facilitating smooth transitions for new hires while ensuring compliance with company policies.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
Bolivia Health and Rehab
Bolivia, NC
10.2025 - Current
- Coordinated staffing schedules to optimize coverage and meet operational needs.
- Assisted in onboarding new employees, ensuring compliance with company policies.
- Maintained accurate employee records using HR management software.
- Supported recruitment efforts by screening candidate applications and scheduling interviews.
- Monitored attendance and reported discrepancies to the management team.
- Collaborated with department heads to identify staffing requirements for projects.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
CNA/Med Aide/Scheduler
Azalea Health
Wilmington, NC
12.2019 - Current
- Provided direct patient care, assisting with daily activities and maintaining comfort.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Implemented infection control protocols to ensure patient safety and wellness.
- Educated patients and families on health management and care plans effectively.
- Advocated for patient needs, ensuring appropriate resources were accessed promptly.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Medical Assistant
Senior Health Center
Wilmington, NC
03.2017 - 06.2019
- Assisted physicians with patient examinations and procedures, ensuring safety and comfort.
- Managed patient records using electronic health record systems, maintaining confidentiality and accuracy.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Educated patients on medication management, enhancing understanding of treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Med Tech/CNA
Stonebridge Assisted Living
Hampstead, NC
01.2013 - 03.2019
- Assisted in patient care by monitoring vital signs and documenting changes in health status.
- Collaborated with healthcare professionals to develop individualized care plans for residents.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
No Degree - Medical Billing And Coding
College of Wilmington
Wilmington, NCNo Degree - Certified Nursing Assistant
Cape Fear Community College
Wilmington, NC09-1997
No Degree - Health Unit Clerk
Miller Motte Technical College
Wilmington, NC09-2000
High School Diploma -
New Hanover High School
Wilmington, NC06-1991
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Timeline
Staffing Coordinator
Bolivia Health and Rehab
10.2025 - Current
CNA/Med Aide/Scheduler
Azalea Health
12.2019 - Current
Medical Assistant
Senior Health Center
03.2017 - 06.2019
Med Tech/CNA
Stonebridge Assisted Living
01.2013 - 03.2019
No Degree - Medical Billing And Coding
College of Wilmington
No Degree - Certified Nursing Assistant
Cape Fear Community College
No Degree - Health Unit Clerk
Miller Motte Technical College
High School Diploma -
New Hanover High School