Toni Downing
Ocoee,FL
Summary
An organized, dedicated, and ambitious Individual with excellent attention to detail. Eager to learn and work closely with experienced dentists and dental assistants. Ready to put the best foot forward and start a journey as an assistant. Friendly and fun with commitment to providing inviting atmosphere. Focused on learning and delivering high quality patient care. Ready to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic person with proven interpersonal communication skills and solid history of success with customers.
Overview
1
1
Certification
Work History
Receptionist
Greenberg Dental And Orthodontics
Orlando, United States
- Answered central telephone system and directed calls accordingly.
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled, confirmed and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Intern
Winter Garden Village Dental
Ocoee, FL
- Worked with 10 patients daily to understand needs and provide excellent service.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Prepared treatment rooms for patients by following prescribed protocols and procedures.
- Protected patients and employees by adhering to infection control policies and protocols.
Ride Operator
Universal Studios Orlando
Orlando, FL
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted over 1000 guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
Certificate - Dental Assisting
Concorde Career Institute - Orlando
Orlando, FL02.2022
High School Diploma -
Ocoee High School
Ocoee, FL06.2016
Skills
- Patient Intake
- Dental radiographs
- Charting
- Teeth polishing
- Emergency dental care
- Customer service skills
- Chairside assistance
- Positive Attitude and Energetic
- Scheduling and Calendar Management
- Data Entry
Certification
- First Aid/CPR Certified
- Certified Dental Assistant
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Greenberg Dental And Orthodontics
Dental Intern
Winter Garden Village Dental
Ride Operator
Universal Studios Orlando
Certificate - Dental Assisting
Concorde Career Institute - Orlando
High School Diploma -
Ocoee High School