Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tonja Brown

North Charleston,SC
Tonja Brown

Summary

Dynamic Front Office Manager at Food Depot Supermarket with proven expertise in team leadership and financial reporting. Recognized for enhancing guest satisfaction and effectively training staff. Adept at problem-solving and fostering collaboration, driving operational efficiency while maintaining a professional environment. Committed to continuous improvement and delivering exceptional customer service.

Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.

Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.

Overview

22
years of professional experience

Work History

Food Depot Supermarket

Front Office Manager
02.2023 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Coached employees through day-to-day work and complex problems.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.

Alfreda's Kitchen

Food Service Clerk
08.2018 - Current

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided excellent customer service, promptly addressing inquiries or concerns with a professional demeanor. Y
  • Ensured food quality and freshness by conducting regular inspections and maintaining proper storage conditions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Henry Ford Hospital

Medical Representative
02.2014 - 02.2018

Job overview

  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.

Silver Care Center

Call Center Representative
03.2003 - 10.2010

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Dorsey University
Westland, MI

Associate of Science from Medical Assistant
11-2018

University Overview

NHS
Meridian, MS

High School Diploma
05-1996

University Overview

Skills

  • Front office management
  • Customer service
  • Team leadership
  • Financial reporting
  • Problem solving
  • Team management
  • Training and coaching
  • Listening skills
  • Computer skills
  • Teamwork and collaboration

Timeline

Front Office Manager
Food Depot Supermarket
02.2023 - Current
Food Service Clerk
Alfreda's Kitchen
08.2018 - Current
Medical Representative
Henry Ford Hospital
02.2014 - 02.2018
Call Center Representative
Silver Care Center
03.2003 - 10.2010
Dorsey University
Associate of Science from Medical Assistant
NHS
High School Diploma
Tonja Brown