Tonny Alejandro Arrazola Fuentes
Mississauga,Canada
Summary
Results-driven crew member with 5+ years of experience with strong analytical, communication, and teamwork skills, demonstrating a proven ability to quickly adapt to new environments. Committed to contributing to team success while continuously enhancing professional capabilities. A positive attitude and dedication to lifelong learning foster an environment of growth and collaboration. Prepared to leverage expertise in a dynamic setting to drive impactful results.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Mississauga, ON
01.2021 - Current
- Provided impeccable customer service up to 200+ customers daily, maintaining high customer satisfaction scores and encouraging customer loyalty.
- Managed front counter and drive-thru operations, ensuring accurate cash and digital transactions through point of sale (POS) system.
- Handled customer complaints efficiently to foster brand loyalty and maintain high service standards.
- Operated kitchen equipment efficiently, maintaining high standards of food quality and safety.
- Ensured adherence to high-quality food preparation standards, prioritizing safety and cleanliness.
- Managed food quality control and hold time verification to maintain health code compliance and uphold brand integrity.
- Monitored and organized work areas to sustain cleanliness and orderliness in alignment with health department requirements.
- Analyzed inventory processes and established management strategies to enhance efficiency and minimize waste.
Education
Ontario Secondary School Certificate - Secondary School
West Credit Secondary School
Mississauga, ON06-2020
Skills
- Customer service
- Multitasking and organization
- Conflict Resolution / De-escalation
- Verbal/Visual communication
- Adaptability and flexibility
- Time management
- Teamwork and collaboration
- Food preparation & food safety
- Drive thru operations
- Inventory restocking
- Leadership qualities
- Telephone etiquette
Accomplishments
- Delivered friendly and prompt service, successfully resolving customer complaints and helping raise in-store feedback scores by 15%.
- Prepared ingredients and cooked over 30 menu items daily for upwards of 500+ customers while maintaining zero food-safety violations.
- Processed payments on the POS system for over $3,000 per shift and fulfilled drive-thru orders with an average service time of under 90 seconds.
- Recognized as 'Employee of the Month' once for maintaining a perfect attendance record and consistently leading the closing team during high-volume rushes.
Languages
English - Native
Spanish - Native
Timeline
Crew Member
McDonald's
01.2021 - Current
Ontario Secondary School Certificate - Secondary School
West Credit Secondary School