Tony Mendoza
New York,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Trader Joe's. Excelled in building relationships and enhancing customer satisfaction through clear communication and effective complaint resolution. Demonstrated expertise in product knowledge and prioritization, contributing to team success and achieving high retention rates.
Overview
16
16
years of professional experience
Work History
Crew Member
Trader Joe's
12.2021 - 02.2025
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Loaded, unloaded, and moved material to and from storage and production areas.
Salesperson
Broadway Comedy Club
09.2016 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Customer Service Representative
Walgreens
04.2009 - 08.2016
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma -
Skills
- Customer service
- Clear communication
- Payment handling
- Professional appearance
- Relationship building
- Complaint resolution
- Product knowledge
- Prioritization
- Building rapport
Timeline
Crew Member - Trader Joe's
12.2021 - 02.2025
Salesperson - Broadway Comedy Club
09.2016 - 03.2020
Customer Service Representative - Walgreens
04.2009 - 08.2016
Manteca High School - High School Diploma,
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