Tonya Christian
Parallon/HCA
Prattville,AL
12
years of professional experience
Experienced with managing patient admissions and registration processes. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and best practices, ensuring compliance and accuracy.
Work History
Patient Access Registrar
3 Years 8 Months- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification to streamline patient access and minimize delays in service delivery.
- Managed complex patient inquiries by providing timely information and resolving issues effectively.
- Collaborated with clinical teams to optimize appointment scheduling, ensuring resource availability and satisfaction.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Patient Financial Counselor
5 Years 10 Months- Facilitated communication between patients and various departments and staff.
- Coordinated communication between patients and departments to ensure clarity and support.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided clear explanations to clients and families regarding hospital policies and procedures, enhancing understanding.
- Adapted to varying work schedules, including nights, weekends, and holidays to meet staffing needs.; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Receptionist
5 Years 8 Months- Greeted guests at front desk, creating welcoming atmosphere while efficiently managing check-in process.
- Answered multi-line phone system, addressing inquiries and ensuring calls were directed to appropriate departments and personnel.
- Resolved customer issues promptly, escalating to supervisor when necessary to ensure timely resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma
Skills
Registration and admissions
HIPAA compliance
Data security
Claims Processing
Payment collection
Deposit reconciliation
Appointment scheduling
Patient Communication
Patient interaction
Financial guidance
Money handling
Time management
Problem resolution
Effective under pressure
Team leadership
Timeline
Patient Access Registrar
Prattville Baptist Hospital
02.2023 - CurrentRead More
Patient Financial Counselor
Parallon/HCA
12.2020 - CurrentRead More
Front Desk Receptionist
LaQuinta Inn & Suits
08.2014 - 04.2020Read More
Oakland High School
High School Diploma
Read More