Tonya Warren
Cedar Springs,MI
Summary
Dynamic Case Manager with a proven track record at Corewell Health, specializing in developing standard workflows and enhancing client outcomes through effective case management. Excelled in team leadership and EMR systems, significantly improving community health access. Skilled in client advocacy and fostering partnerships, demonstrating exceptional problem-solving and relationship management abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Corewell Health
Greenville, MI
12.2011 - Current
- Assisted in developing and implementing standard workflows in case management for the Maternal Infant Health Program.
- Developed and maintained partnerships with community resources and service providers.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families to help address the social determinants of health and improve outcomes.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Assessed and identified service delivery challenges and opportunities within local area.
- Provided referrals to appropriate medical, mental health, social services, and community resources.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Transitioned clients to different providers based on progress or needs.
- Advocated on behalf of clients to secure necessary services and support.
- Conducted home visits to assess living conditions and support needs.
- Represented organizations in relations with governmental and media institutions.
Education
Associate of Applied Science - Nursing
Montcalm Community College
Sidney, MI05-2011
Skills
- Problem solving
- EMR experience to support case management
- Client relationship management
- Understanding the barriers to rural health
- Team collaboration
- Team leadership
- Case needs assessment
- Community resources
- Vulnerable population awareness
- Client advocacy
- Financial resource management
Affiliations
- Graduated top honors.
- Reading and gardening
Certification
Certified Lactation Consultant
References
References available upon request.
Timeline
Case Manager
Corewell Health
12.2011 - Current
Associate of Applied Science - Nursing
Montcalm Community College