Tori Conrad
Medina,OH
Summary
Versatile and dynamic, with a proven track record at Marco's Pizza for enhancing customer experience and operational efficiency. Excelling in customer service and problem-solving, I led a team to reduce cash discrepancies significantly. My ability to foster teamwork and maintain meticulous attention to detail has consistently driven success and growth.
Overview
5
5
years of professional experience
Work History
Crew Member
CoreLife Eatery
11.2024 - Current
- Take orders, prepare meals, and collect payments.
- Work well with teammates and accept coaching from management team.
- Clean and maintain areas of restaurant to promote clean image.
Peer Support Specialist
Hope Recovery Community
06.2021 - 11.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Assistant Manager
Marco's Pizza
05.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Licensed Peer Support Specialist - Peer Support For Mental Health And Substance Use
OHMAS
Virtual02-2022
High School Diploma -
Strongsville High School
Strongsville, OH05-2013
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
Timeline
Crew Member
CoreLife Eatery
11.2024 - Current
Peer Support Specialist
Hope Recovery Community
06.2021 - 11.2024
Assistant Manager
Marco's Pizza
05.2020 - 01.2022
Licensed Peer Support Specialist - Peer Support For Mental Health And Substance Use
OHMAS
High School Diploma -
Strongsville High School
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