Tori Johnson
Houston,TX
Summary
Dynamic professional with a proven track record at Cigna, adept in multitasking and active listening, ensuring high patient satisfaction and efficient problem resolution. Excelled in fostering trust through compassionate patient care and streamlined pharmacy communications, enhancing customer loyalty. Skilled in cash handling and critical thinking, significantly reducing errors and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Cigna
01.2024 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
AdaptHealth
06.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cash Logistics Processor
Brinks Cash Logistics
12.2018 - 06.2022
- Adhered to regulatory compliance guidelines by following established protocols for cash handling and reporting requirements.
- Expedited the sorting and counting process through proper utilization of high-speed currency machines.
- Safeguarded company assets by adhering to strict security protocols during transportation, storage, and processing of cash.
- Reduced errors in cash handling tasks by conducting thorough audits and providing employee training.
Education
High School Diploma -
Walter Biddle Saul of Agricultual Sciences
Philadelphia, PA06-2012
Skills
- Multitasking
- Active listening
- Workplace safety
- Patient care
- Cash handling expertise
- Critical thinking
- First aid and safety
- Customer relations
- Banking procedures
- Organizational skills
Timeline
Patient Care Advocate
Cigna
01.2024 - Current
Customer Service Representative
AdaptHealth
06.2021 - 01.2024
Cash Logistics Processor
Brinks Cash Logistics
12.2018 - 06.2022
High School Diploma -
Walter Biddle Saul of Agricultual Sciences
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