Tori Satchebell
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
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Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Concierge
The Hallmark Retirement Facility
08.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed check-in and check-out procedures for guests.
Insurance Verification Specialist
Liberty Mutual
06.2020 - 05.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Road Side Assistance
Progressive
08.2018 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Claims Adjuster
Southern Global
04.2016 - 07.2018
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Skills
- Administrative Support
- Reservations Management
- Travel Coordination
- Reservation Coordination
- Quality Control
- Customer Service
- Understanding of Medical Terms
- Patient Rapport
- Policy Investigations
- Medical Coding
- Punctual and Dependable
- Attention to Detail
Education
Associate of Science - Hospitality Management
Bunker Hill Community College
Charlestown, MA 08.2015 - 04.2017
Timeline
Concierge
The Hallmark Retirement Facility
08.2023 - Current
Insurance Verification Specialist
Liberty Mutual
06.2020 - 05.2023
Road Side Assistance
Progressive
08.2018 - 04.2020
Claims Adjuster
Southern Global
04.2016 - 07.2018
Associate of Science - Hospitality Management
Bunker Hill Community College
08.2015 - 04.2017
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