Tori Satchebell
Houston,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
The Hallmark Retirement Facility
Houston, TX
09.2023 - 02.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed guest inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed check-in and check-out procedures for guests.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons. Handled mail and package deliveries, keeping items secure.
- Entered work orders for housekeeping, pest control and maintenance issues.
Insurance Verification Specialist
Liberty Mutual
Houston, TX
06.2020 - 05.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
Roadside Assistance Agent
Progressive
Houston, TX
09.2018 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients.
- Verified customer's identity prior to providing services or releasing personal items.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained accurate records of all roadside assistance requests and services provided.
- Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
- Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
Claims Adjuster
Southern Global
Houston, TX
04.2016 - 07.2018
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Administrative Support
- Medical Coding
- Understanding Of Medical Terms
- Microsoft Office
- Transportation And Travel Coordination
- Strong Work Ethic
- Safety Procedures
- Effective Problem Solving
- Telephone Etiquette And Computer Proficiency
- Outstanding Customer Service
- Excellent Multitasking And Prioritization
- Punctual And Dependable
Certification
- BLS 2024
References
References available upon request.
Timeline
Concierge
The Hallmark Retirement Facility
09.2023 - 02.2024
Insurance Verification Specialist
Liberty Mutual
06.2020 - 05.2023
Roadside Assistance Agent
Progressive
09.2018 - 04.2020
Claims Adjuster
Southern Global
04.2016 - 07.2018
Some College (No Degree) -
Houston Community College
Similar Profiles
Eurica HowardEurica Howard
CNA at The Hallmark Retirement FacilityCNA at The Hallmark Retirement Facility
Tori SatchebellTori Satchebell
Concierge at The Hallmark Retirement FacilityConcierge at The Hallmark Retirement Facility
Manpreet Kaur ToorManpreet Kaur Toor
Commercial Janitorial Cleaner at Hallmark Facility ServicesCommercial Janitorial Cleaner at Hallmark Facility Services
Kailana LeeKailana Lee
LITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance CompanyLITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance Company
ALEXANDER CERRITOSALEXANDER CERRITOS
Unarmed Security Officer at City Security ServicesUnarmed Security Officer at City Security Services