Tosha Morales
Customer Service Professional
19905 Adagio Ln.,Edmond,Oklahoma
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Consumer Cellular
Oklahoma City, OK
03.2022 - 10.2022
- Assisting customer with technology related problems in a call center with strict adherence to a schedule.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted credit cards via phone for billing.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Dining Associate
Morrison Healthcare
Midwest City, OK
01.2022 - 03.2022
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained energy and enthusiasm in fast-paced environment.
Cashier
McDonald's Restaurant
Oklahoma City, OK
09.2021 - 12.2021
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Office Manager
Oklahoma All State Roofing
Chickasha , OK
02.2020 - 09.2021
- Verified accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Managed inventory of roofing supplies and materials.
- Submitted accurate monthly billings based on contract requirements.
- Documented customer interactions using SalesForce to capture data in processing system.
Cashier
Braums Ice Cream And Dairy
Chickasha, OK
08.2018 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
Executive - Business Administration
Great Plains Technology Center
Lawton, OK 09.2017 - 05.2018
Skills
Time Managementundefined
References
Elonka Voros, Owner Oklahoma All State Roofing
405-430-1751
Celia Masterson, Owner Bake Smile OKC
405-501-2647
Timeline
Customer Service Representative
Consumer Cellular
03.2022 - 10.2022
Dining Associate
Morrison Healthcare
01.2022 - 03.2022
Cashier
McDonald's Restaurant
09.2021 - 12.2021
Office Manager
Oklahoma All State Roofing
02.2020 - 09.2021
Cashier
Braums Ice Cream And Dairy
08.2018 - 02.2020
Executive - Business Administration
Great Plains Technology Center
09.2017 - 05.2018
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