Tou Her
Fresno,CA
Summary
Results-driven sales consultant with over 10 years of experience in consultative sales. Committed to understanding customer needs, facilitating informed financial decisions, and ensuring a positive buying experience through effective communication and follow-up. Bilingual in English and Hmong, enhancing customer engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Fresno Mitsubishi
Fresno, CA
05.2025 - 06.2026
- Managed full sales process by greeting customers, identifying needs and budgets, presenting suitable vehicles, arranging test drives, and guiding decisions through closing and delivery to ensure satisfied customers.
- Generated and followed up on internet, phone, and walk-in leads using CRM tools, maintaining organized records and consistent customer communication to enhance lead conversion.
- Explained pricing, trade-in values, financing terms, warranties, protection products, and required documents in clear, customer-friendly language.
- Coordinated with managers, finance staff, and service teams to complete accurate paperwork, prepare vehicles, and deliver smooth customer experience.
Sales Consultant
CarMax
Fresno, CA
05.2024 - 05.2025
- Utilized consultative approach to identify customer priorities and align them with vehicles from local and nationwide inventory, enhancing customer satisfaction.
- Delivered comprehensive presentations on vehicle features, history, pricing, financing, trade-in options, and protection plans, enabling informed customer purchase decisions.
- Facilitated follow-up throughout buying process, addressing customer concerns professionally and ensuring a seamless delivery experience.
- Completed applications and transaction documents accurately while protecting confidential customer and financial information.
Sales Consultant
Blackstone Toyota
Fresno, CA
09.2020 - 02.2024
- Managed customer relationships throughout sales lifecycle, enhancing customer satisfaction and driving repeat business.
- Cultivated repeat and referral business through timely communication, consistent follow-up, and professional post-sale support.
- Built product knowledge across new and pre-owned inventory to explain features, safety systems, ownership costs, warranties, and available programs accurately.
- Maintained detailed CRM notes and customer records, facilitating effective coordination with finance, management, and service departments.
Sales Consultant
Selma Toyota
Selma, CA
03.2019 - 04.2020
- Developed sales opportunities through targeted customer outreach, lead follow-up, and relationship management to enhance client engagement.
- Conducted vehicle presentations and test drives, answered product questions, and recommended options based on customer needs and budget.
- Facilitated negotiations, trade-in discussions, and financing applications, ensuring smooth document completion and vehicle delivery process.
- Conducted follow-up after sales to address customer inquiries, enhance satisfaction, and promote repeat and referral business.
Assistant Service Manager
Clovis Toyota
Clovis, CA
05.2017 - 03.2019
- Identified vehicle service needs through consultative sales techniques, recommending maintenance, repairs, and warranties aligned with safety and customer priorities.
- Prepared repair orders and estimates, clearly explaining technical findings and pricing, securing customer authorization, and providing timely status updates.
- Coordinated technician workflow, parts availability, and completion deadlines while balancing customer expectations and shop capacity.
- Resolved service concerns by reviewing records, collaborating with technicians and managers, clearly explaining options, and ensuring follow-through to resolution.
Service Advisor
Pep Boys
Fresno, CA
10.2009 - 10.2017
- Facilitated daily sales and service operations by greeting customers, identifying vehicle concerns, recommending products and services, and preparing accurate estimates.
- Coordinated scheduling, technician assignments, and parts availability while monitoring progress and communicating changes in pricing or completion timelines.
- Processed payments, warranties, service records, and customer information accurately while maintaining confidentiality and company standards.
- Supported team supervision, prioritized work tasks, resolved customer issues, and ensured timely completion of service commitments.
Education
CompTIA A+ Certification -
CompTIA
03-2024
Google IT Support Professional Certificate -
01-2024
Diploma - Automotive Technology and Repair
Universal Technical Institute
Sacramento, CASkills
- Consultative Sales
- Lead generation
- CRM & Pipeline Management
- Sales Process Management
- Product Presentations
- Negotiation & Closing
- Automotive Financing
- Customer Needs Analysis
- Customer retention
- Sales Documentation
- Complaint handling
Core Sales Skills
- Consultative Sales
- Customer Needs Analysis
- Lead Generation & Follow-Up
- CRM & Pipeline Management
- Product Presentations
- Negotiation & Closing
- Financing & Warranty Products
- Customer Retention & Referrals
- Documentation & Compliance
- Complaint Resolution
Additional Qualifications
- Bilingual: English and Hmong
- CRM and dealership management systems
- Microsoft Windows
- Accurate data entry and document processing
- Technical troubleshooting
Timeline
Sales Consultant
Fresno Mitsubishi
05.2025 - 06.2026
Sales Consultant
CarMax
05.2024 - 05.2025
Sales Consultant
Blackstone Toyota
09.2020 - 02.2024
Sales Consultant
Selma Toyota
03.2019 - 04.2020
Assistant Service Manager
Clovis Toyota
05.2017 - 03.2019
Service Advisor
Pep Boys
10.2009 - 10.2017
CompTIA A+ Certification -
CompTIA
Google IT Support Professional Certificate -
Diploma - Automotive Technology and Repair
Universal Technical Institute