Summary
Overview
Work History
Education
Skills
AP Scholar with distinction
Timeline
Generic

Townes Moore

New Bedford

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Buttonwood Park Zoological. Proven ability to resolve guest complaints and enhance satisfaction through effective issue resolution and guest accommodations. Committed to continuous learning and adept at managing high-stress situations while maintaining a positive environment. Continuously learning new positions and abilities to help in any way.

Overview

1
1
year of professional experience

Work History

Guest Service Representative

Buttonwood Park Zoological
06.2025 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Sales Associate

Shaws And Star Market
06.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science - Biology

Boston University
Boston, MA
06-2029

High School Diploma -

Dartmouth High School
South Dartmouth, MA

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Issue resolution
  • Complaint handling
  • Guest orientation
  • Continuous learning focus

AP Scholar with distinction

Received the highest valuing award from Collegeboard through continuous excellence on exams. 

Timeline

Guest Service Representative

Buttonwood Park Zoological
06.2025 - Current

Sales Associate

Shaws And Star Market
06.2024 - 06.2025

Bachelor of Science - Biology

Boston University

High School Diploma -

Dartmouth High School

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