Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Collins

Kissimmee,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

Jet's Pizza
11.2018 - Current
  • Food/soda ordering and inventory; hiring/firing of all levels of employees; payroll, including managing payroll percentages; training and managing employees; customer service; advertising of store/product; fundraising events with schools and churches; renewal of licenses, and maintaining quickbooks and bank accounts
  • Spoke professionally with customers regarding complaints and gathering of all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Managed day-to-day business operations.
  • Prepared annual budgets with controls to prevent overages.

Paralegal

Wakefield, Sutherland Lubera
05.2003 - 11.2019
  • Probate and Estate Planning Paralegal which included preparing probate documents; preparing estate plan documents; meeting with clients; calendaring deadlines; filing paperwork with the Courts; balancing checkbooks; preparation of tax returns, assisting office management which included hiring/firing, filing, answering phones, working on client checkbooks and quickbooks.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted counsel in preparing documents/contracts, providing documentation, and information for discovery request.

Retail Sales Associate

Victoria Secret
04.2015 - 12.2015
  • Sales Associate, worked on commission
  • Received employee of the month within the first month
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Associate of Applied Science - Paralegal Studies

Macomb Community College
Macomb, MI
06.1992

Skills

  • Management
  • Payroll
  • Bookkeeping
  • Driving
  • Delivery Driver Experience
  • Team management
  • Organizational skills
  • Supervising experience
  • Restaurant management
  • Communication skills
  • Quality Management
  • Advertising and marketing
  • Vendor Sourcing
  • Expense Control
  • Customer Relationship Management
  • Business Administration
  • Schedule Management
  • Loss Prevention

Certification

  • Food Handler Certification
  • ServSafe
  • Driver's License

Timeline

General Manager

Jet's Pizza
11.2018 - Current

Retail Sales Associate

Victoria Secret
04.2015 - 12.2015

Paralegal

Wakefield, Sutherland Lubera
05.2003 - 11.2019

Associate of Applied Science - Paralegal Studies

Macomb Community College

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Tracey Collins