Tracey Witherow
Pittsburgh,PA
Overview
11
11
years of professional experience
Work History
Store Leader
Michaels Arts And Crafts
Pittsburgh, PA
09.2019 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Store Leader
Giant Eagle Inc.
Pittsburgh, PA
02.2010 - 04.2018
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Conducted inventory analysis to determine optimal stock levels.
Education
High School Diploma -
Montour High School
Mckees Rocks, PA06.1991
Skills
- Customer Service
- Reporting and Performance Analysis
- Retail Metrics and Goals
- Strong Communication and Interpersonal Skills
- Delegation and Supervision
- Store Merchandising
- Excellent Written and Verbal Communication
- Critical Thinking
- Time Management
Timeline
Store Leader
Michaels Arts And Crafts
09.2019 - Current
Store Leader
Giant Eagle Inc.
02.2010 - 04.2018
High School Diploma -
Montour High School