- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring various forms of art, such as crochet, reading, and cooking, to nurture creativity and personal growth
- Getting involved in local advocacy groups to promote positive change in the community
TRACEY ANN FAIRWEATHER
Dallas
Summary
Professional with extensive experience in high-volume office settings, providing exceptional clerical and operational support. Demonstrates strong judgment and a positive attitude while managing diverse tasks independently. Proficient in overseeing office supplies, documentation, and project requirements.
Overview
12
12
years of professional experience
Work History
Call Center Agent
Honda Financial Services
05.2024 - 02.2025
- Processed state-to-state registration for lease and retail accounts efficiently.
- Utilized Dealer Track for title processing of new and paid-off accounts.
- Managed lien releases to ensure timely updates in records.
- Explained property tax implications on lease accounts to clients.
- Collaborated with insurance companies to facilitate total loss processing.
Team Leader
Charter Communication
11.2016 - 08.2023
- Coached and trained a team of representatives to achieve performance goals and deliver exceptional customer service.
- Monitored calls and metrics, addressing customer escalations effectively.
- Conducted performance evaluations and provided constructive feedback to enhance team skills.
- Communicated company targets clearly to ensure alignment across the team.
- Facilitated regular one-on-one coaching sessions focused on personal development.
- Trained new staff in essential processes and procedures for operational efficiency.
- Assisted manager in establishing attainable goals while tracking team progress.
- Maintained accurate records of employee attendance and task completion times.
Call Center Agent
Global Response
07.2013 - 10.2016
- Managed inbound and outbound calls, delivering professional customer service.
- Answered client questions regarding health insurance coverage.
- Trained new customer service representatives to enhance team performance.
- Contributed to policy and procedure development to improve operational efficiency.
- Generated repeat business through effective client follow-up strategies.
Education
Bachelor of Business Administration -
Strayer University
Dallas, TX12.2023
Skills
- Effective communication
- Customer support and service
- Flexibility and adaptability
- Billing and coding knowledge
- Call handling
- Issue resolution strategies
- Relationship management with clients
- Proficiency in Microsoft Office
Interests
Timeline
Call Center Agent
Honda Financial Services
05.2024 - 02.2025
Team Leader
Charter Communication
11.2016 - 08.2023
Call Center Agent
Global Response
07.2013 - 10.2016
Bachelor of Business Administration -
Strayer University
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