Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Traci McConnell

Springfield,OH

Summary

Responsible, hardworking Key Manager with 6 years in supporting management functions for restaurant establishment. Led team of employees to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

Overview

6
6
years of professional experience

Work History

Key Manager

Texas Roadhouse
11.2022 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted in successfully running multiple back-to-back $5,000 hours smoothly through a shift.

Bartender

Texas Roadhouse
12.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server/Lead Server Trainer

Texas Roadhouse
06.2020 - 11.2022
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • First recognized Employee of the month - November 2021

To-Go/Host Specialist

Texas Roadhouse
06.2017 - 06.2020
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.

Education

Dental Hygiene

Sinclair Community College
Dayton, OH
2026

Anthropology

Eastern Michigan University
Ypsilanti, MI
2020

High School Diploma -

Catholic Central High School
Springfield
06.2019

Skills

  • Store Organization
  • Upsell Training
  • Customer Inquiries
  • Electronic Key Management Systems
  • Guest Relations
  • Drawer Balancing
  • Credit Card Transaction Processing
  • Lifting Up to 50 Lbs
  • Menu Memorization
  • Cash Handling
  • Patron Experiences

Timeline

Key Manager

Texas Roadhouse
11.2022 - Current

Bartender

Texas Roadhouse
12.2021 - Current

Server/Lead Server Trainer

Texas Roadhouse
06.2020 - 11.2022

To-Go/Host Specialist

Texas Roadhouse
06.2017 - 06.2020

Dental Hygiene

Sinclair Community College

Anthropology

Eastern Michigan University

High School Diploma -

Catholic Central High School

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Traci McConnell