Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACI MISCHENKO

Mead

Summary

Dedicated concierge with a strong work ethic, delivering exceptional customer service and enhancing guest satisfaction. Highly adaptable and skilled in effective problem solving, I exceeded expectations by resolving issues promptly and maintaining professionalism under pressure.

Diligent in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Concierge

Pegasus Senior Living
09.2000 - 03.2025
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Education

GED -

Lamana High
Priest River, ID

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Hospitality

Timeline

Concierge

Pegasus Senior Living
09.2000 - 03.2025

GED -

Lamana High

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