Traci Simmons
Janesville,WI
Summary
Very hardworking & organized assistant manager with 5 years of customer service, both over the phone, in person, and through email. Excellent in customer service as I strive to do the best I can to exceed their expectations. Very focused and detail-oriented, and I wisely manage my time for the task at hand.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
33 Feeds LLC
10.2020 - Current
- Interacted well with customers in person and over the phone to build connections and nurture relationships, resulting in repeat business and positive word-of-mouth referrals.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Provided excellent customer care by responding to requests, assisting with accurate product selection and handling ordering functions.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Dairy Cow Milker
Rollin Green Dairy Farm
11.2019 - 07.2020
- Ensured safe handling of milk by following strict sanitation protocols during collection, storage, and transportation processes.
- Maintained growth, feeding, production, and cost records for 175 livestock.
- Provided assistance with routine herd health checks, contributing to early detection of potential issues or illnesses.
Secretary
Integrity Realtors
09.2018 - 07.2019
- Maintained organized filing system of paper and electronic documents throughout the office and answered calls to give information to potential customers, take messages and transfer calls to appropriate individuals.
- Coordinated appointments to show tenants and buyers prospective homes with appropriate realtor.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Horse Barn Assistant
Woodside Horse Farm
05.2009 - 10.2017
- Enhanced client experience through personalized care for each horse, understanding individual behaviors, preferences and needs.
- Improved barn efficiency by streamlining daily tasks and implementing organized systems for feed and equipment storage.
- Reduced waste by carefully measuring feed rations based on individual dietary requirements and adjusting as needed for changes in activity level or body condition.
Education
Some College (No Degree Attained) - Criminal Justice
Blackhawk Technical College
Janesville, WISkills
- Client Account Management
- Records Organization and Management
- Computer & Typing Abilities
- Time Management
- Calm & Sweet Workplace Demeanor
- POS Systems
- Inbound Phone Call Management
- Over the Phone Customer Relations
Affiliations
- I love giving people a positive experience when dealing with customer service as there isn't much positivity in our current world.
- I am passionate about my pets, which include a horse, a dog, and two cats. I love researching the best products for them and giving them the absolute best care for them for their peak physical and mental health.
Timeline
Assistant Store Manager
33 Feeds LLC
10.2020 - Current
Dairy Cow Milker
Rollin Green Dairy Farm
11.2019 - 07.2020
Secretary
Integrity Realtors
09.2018 - 07.2019
Horse Barn Assistant
Woodside Horse Farm
05.2009 - 10.2017
Some College (No Degree Attained) - Criminal Justice
Blackhawk Technical College
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