Tracy Allen
McLean Gardens Condominium
District Heights,MD
25
years of professional experience
Detail-oriented administrative assistant with a strong background in handling resident complaints, coordinating communications, and maintaining accurate records. Recognized for dependable office support, teamwork, and professional service that help improve efficiency and customer experience.
Work History
Administrative Assistant
11 Years 2 Months- Coordinated resident communications, ensuring timely responses to inquiries, notices, and service updates.
- Proven track record of co-managing a 720 unit condo community with 2,400 + residents , efficiently streamlining registrations and communications.
- Greet all residents, visitors and contractors ensuring that they receive outstanding first impression of the Association.
- Handle an average of 40+ difficult and complex resident complaints per week with an 80% customer satisfaction rate.
Security Officer
3 Years 3 Months- Patrolled assigned areas to deter theft, vandalism, and unauthorized access.
- Operated walk-through and hand metal detectors for personnel and visitors screening, achieving a 96% compliance rate with security protocols.
- Documented incidents, shifts, and safety concerns in detailed security reports.
- Enforced site access controls and verified badges, credentials, and visitor logs.
Office Assistant
3 Years 4 Months- Managed incoming calls, routed customer inquiries, and resolved routine scheduling requests promptly.
- Coordinated daily office records, maintaining accurate filing systems and updated passenger bookings.
- Highly skilled leader with skills in delegating tasks, of a team of three, building, creating positive customers experience.
- Handle customer complaints protocols, reducing time-to-resolution by 35% and increasing the rate of customer satisfaction.
Executive Personal Assistant
1 Year 1 Month- Managed complex executive calendars, prioritizing meetings, deadlines, and personal appointments with precision.
- Organized meetings, compiled agendas, distributed materials, and tracked follow-up actions for timely completion.
- Liaised with vendors, service providers, and internal teams to resolve scheduling and administrative needs.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
Sales Associate
1 Year 1 Month- Advised customers on electronics, accessories, and service plans using strong product knowledge to achieve 49% customer satisfaction.
- Resolved 85% of customer inquiries within three minutes
- Resolved customer concerns quickly, applying troubleshooting knowledge to basic device issues.
- Monitored inventory levels, restocked merchandise, and assisted with shipment reconciliation.
Administrative Assistant
4 Years 8 Months- Coordinated complex activities, including meetings, travel arrangements, college tours, and department events, ensuring smooth execution and effective communication among participants.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Perform routine clerical tasks such as mailing, copying, faxing and filing.
Education
High School Diploma
Employment And Training Program
Skills
Office administration
Database management
Technical proficiency
Office management
Computer skills
Microsoft Word
Microsoft Outlook
Timeline
Administrative Assistant
McLean Gardens Condominium
08.2015 - CurrentRead More
Security Officer
US Security Assocites
04.2012 - 07.2015Read More
Office Assistant
First Priority Trailways Inc.
03.2012 - 07.2015Read More
Executive Personal Assistant
Prestige International Enterprises Inc.
09.2010 - 10.2011Read More
Sales Associate
RadioShack
01.2006 - 02.2007Read More
Administrative Assistant
SUNY NY Gear-Up
09.2001 - 05.2006Read More
Bishop Loughlin Memorial High School
High School Diploma
Read More
Arbor Education And Training
Employment And Training Program
Read More