TRACY ELEY
Clarksville,TN
Summary
Results-driven sales professional with a proven track record of building strong client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. A collaborative team player dedicated to enhancing customer satisfaction and business success.
Overview
18
18
years of professional experience
Work History
Account Executive
Quadient
Nashville, TN
05.2024 - Current
- Enhanced client engagement by conducting routine visits and follow-up communications.
- Develop and maintain relationships with clients to ensure customer satisfaction.
- Maintained accurate records of all sales activities using CRM software systems.
- Recognize products and services aligning with customer pain points.
- Resolved customer complaints promptly to ensure swift issue resolution.
- Conducted research to identify potential new business opportunities.
Sales Development Representative
Quadient
Nashville, TN
09.2023 - 05.2024
- Participate in sales training and coaching as part of the Sales Development Cohort Program.
- Use consultative sales techniques to understand both current customer's and prospect’s pain points, challenges, and needs.
- Identify and research prospects through various channels (cold calling, email outreach and LinkedIn)
- Secure and schedule discovery meetings for Account Executives.
Patient Service Representative/Referral Specialist
Neuhaus Foot And Ankle
Nashville, TN
06.2022 - 05.2024
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Verified documentation methodically to avoid critical errors impacting care.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Coordinated and processed patient referrals with precision, detail and accuracy
Patient Service Representative
Aspen Dental Remote
01.2021 - 08.2022
- Scheduled and confirmed appointments.
- Provided information regarding services and policies.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Podiatry Assistant
Nashville Family Foot Care
Nashville, TN
08.2017 - 08.2020
- Triaged patients and performed vital checks for patient flow facilitation.
- Reported significant changes in patient condition to facilitate advanced care.
- Authorized drug refills and provided prescription information to pharmacies.
- Contacted medical facilities or departments to schedule patients for tests or admissions.
- Reconciled patient data and demographics for up-to-date electronic medical records.
Dental Assistant
Kool Smiles General Dentistry
, US
01.2013 - 08.2013
- Deliver quality and compassionate care to every patient
- Prepare patient for examination and treatment
- Responsible for the operational readiness of the hygiene bay and operatory rooms
- Document patient information, treatment plans, and procedures in patient charts.
Front Office Manager
Hilton Hotel/Convention Center
Shreveport, LA
04.2007 - 10.2012
- Supervised daily tasks of front desk and guided hotel operators efficiently.
- Addressed and resolved all guest issues.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Conducted training programs for associates and supervisors to align with company objectives.
- Generated forecasts and reports for operational planning.
Education
Certificate - Technology Sales
Course Careers
07-2023
Associate of Science - Dental Assisting
Arklatex Dental Assisting Academy
Shreveport, LA12.2012
Associate of Science - General Studies
Southern University
Shreveport, LA05.2007
Skills
- CRM and Office Management Software
- Cold Outreach
- EMR System
- ADP and Workday Experience
- Conflict Management
- Ecommerce
- SPIN Selling/BANT
- Email outreach
- Effective communication
- Attention to detail
- Problem resolution
- Customer engagement
- Team collaboration
- Customer presentations
- Pipeline management
- Account management
Timeline
Account Executive
Quadient
05.2024 - Current
Sales Development Representative
Quadient
09.2023 - 05.2024
Patient Service Representative/Referral Specialist
Neuhaus Foot And Ankle
06.2022 - 05.2024
Patient Service Representative
Aspen Dental Remote
01.2021 - 08.2022
Podiatry Assistant
Nashville Family Foot Care
08.2017 - 08.2020
Dental Assistant
Kool Smiles General Dentistry
01.2013 - 08.2013
Front Office Manager
Hilton Hotel/Convention Center
04.2007 - 10.2012
Certificate - Technology Sales
Course Careers
Associate of Science - Dental Assisting
Arklatex Dental Assisting Academy
Associate of Science - General Studies
Southern University
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