Tracy Freel
Grand Blanc Pharmacy
Grand Blanc,MI
2027
years of professional experience
Dynamic pharmacy technician skilled in problem-solving and teamwork. Proven ability to manage pharmacy operations while maintaining high standards of patient confidentiality and service quality. Ready to leverage expertise to enhance patient care and operational effectiveness.
Work History
Lead Certified Pharmacy Technician
5 Months- Processed prescription orders efficiently, verifying accuracy and completeness before dispensing.
- Maintained cleanliness and organization within the pharmacy environment to promote operational efficiency.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Provided support in training new pharmacy technicians on operational procedures and best practices.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Walgreens Pharmacy
5 Years- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Prior Authorization Specialist
- Reviewed and processed prior authorization requests to ensure compliance with regulatory guidelines.
- Collaborated with healthcare providers to gather necessary documentation for authorization approvals.
- Utilized electronic health record systems to track patient information and authorization statuses efficiently.
- Communicated effectively with patients regarding their authorization status and next steps in the process.
Dispatcher/LEIN Operator
- Communicated critical information to officers in the field, enhancing situational awareness and response times.
- Assisted in training new dispatchers on protocols, software systems, and effective communication techniques.
- Answered phone calls and responded to customer emails.
- Assisted in managing incident reports, ensuring accuracy and completeness of data entry.
- Monitored radio communications to maintain operational readiness and facilitate real-time updates for units.
- Utilized CAD systems for efficient tracking and logging of incoming calls and dispatch requests.
Education
High School Diploma
No Degree - Business Administration
Skills
Medication dispensing
Pharmacy software proficiency
Insurance billing
Medical insurance claims processing
Immunization administration
Drug inventory control
Proper labeling procedures
Workflow optimization
Data entry
Attention to detail
Multitasking
Problem-solving skills
Patient confidentiality
Patient engagement
Teamwork
Certified pharmacy technician (cpht)
Detail-oriented
Timeline
Lead Certified Pharmacy Technician
Grand Blanc Pharmacy
03.2026 - CurrentRead More
Walgreens Pharmacy
Senior Certified Pharmacy Technician
03.2021 - 03.2026Read More
Prior Authorization Specialist
Diplomat Pharmacy
2007 - 2007Read More
Dispatcher/LEIN Operator
Flint Township Police Department
1988 - 2004Read More
Baker College
No Degree from Business Administration
Read More
Carman Ainsworth Senior High School
High School Diploma
Read More
CPR certified, Vaccination immunizer
I have had my PTCB license since 2002, and I am also CPR certified since 2023 and trained vaccine immunizer. I also have my Michigan pharmacy license.