Tracy Morrison
Kenton
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Sonic. Proven ability to enhance service efficiency and customer satisfaction through effective problem-solving and multitasking. Skilled in cash handling and food preparation, consistently fostering a positive work environment and driving team performance.
Overview
10
10
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Dyersburg, TN
03.2026 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Collaborated with team members to streamline workflows during peak hours, enhancing overall service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cook
Burger King
Union City, TN
12.2025 - 01.2026
- Prepared and assembled food items according to standardized recipes and specifications.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency
- Operated kitchen equipment, including fryers and grills, adhering to safety protocols.
Laborer
Kayser Automotive
Fulton, KY
09.2025 - 10.2025
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted team members in completing tasks efficiently while adhering to deadlines.
- Collaborated with colleagues to improve workflow processes and reduce downtime.
- Followed safety protocols rigorously to minimize workplace hazards.
- Followed safety protocols to maintain a hazard-free work environment.
Assistant General Manager
Sonic
Mayfield, KY
06.2022 - 09.2025
- Assisted in daily operations to enhance customer service and satisfaction.
- Coordinated staff schedules to optimize workflow and coverage.
- Implemented training programs for new employees on operational procedures.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Developed strategies for improving efficiency in service delivery processes.
- Led team meetings to discuss goals, challenges, and best practices.
- Fostered a positive work environment through team-building activities and recognition initiatives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Laborer
MCP
Mayfield, KY
08.2024 - 09.2024
- Assisted in loading and unloading materials for production processes.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Collaborated with team members to meet production deadlines consistently.
- Conducted quality checks on finished products to ensure adherence to standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Training Manager
Domino's Pizza
Mayfield, KY
06.2023 - 09.2023
- Developed training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Assessed training needs through surveys and performance evaluations to identify skill gaps.
- Coordinated training schedules and resources to optimize learning opportunities across departments.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Bus Monitor
Graves County Schools
Mayfield, KY
08.2021 - 12.2021
- Monitored student behavior to ensure safety during transportation.
- Assisted students in boarding and exiting buses efficiently.
- Communicated effectively with drivers to address any issues promptly.
- Provided support to students with special needs during transit.
- Ensured compliance with safety regulations and protocols on buses.
- Maintained a positive environment, promoting respect and cooperation among students.
- Assisted driver in monitoring and managing student behaviors to promote safety.
Assistant Manager
Jimmy John's
Mayfield, KY
12.2018 - 10.2019
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and minimize waste.
- Implemented efficient workflow processes to enhance order preparation speed and accuracy.
- Monitored employee performance, providing feedback to improve service quality and teamwork.
GCA
Lakeway Nursing and Rehabilitation Center
Benton, KY
03.2017 - 05.2018
- Had to go to doctor's appointments with the residence
- Had to take the residence to the cafeteria and feed them
- Had to report any issues to the head nurse
- Had to take the residence to the activity center so they could do activities.
Cook
Lakeway Nursing and Rehabilitation Center
Benton, KY
03.2016 - 03.2017
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Had to prepare specialty foods four residents (puree)
Education
High School Diploma -
Adult Education WKCTC
Paducah, KY06-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Cleaning
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
Timeline
Crew Member
Dairy Queen Grill & Chill
03.2026 - Current
Cook
Burger King
12.2025 - 01.2026
Laborer
Kayser Automotive
09.2025 - 10.2025
Laborer
MCP
08.2024 - 09.2024
Training Manager
Domino's Pizza
06.2023 - 09.2023
Assistant General Manager
Sonic
06.2022 - 09.2025
Bus Monitor
Graves County Schools
08.2021 - 12.2021
Assistant Manager
Jimmy John's
12.2018 - 10.2019
GCA
Lakeway Nursing and Rehabilitation Center
03.2017 - 05.2018
Cook
Lakeway Nursing and Rehabilitation Center
03.2016 - 03.2017
High School Diploma -
Adult Education WKCTC