Tracy Williams-Johnson
Rosedale
Summary
Detail-oriented professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Assistant
New York City Department Of Corrections
08.2015 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Worked with senior management to initiate new projects and assist in various processes.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support business development and senior management teams.
Correctional Officer
New York City Department Of Corrections
08.2015 - Current
- Established and organized a system for the tracking of Nunez Compliance documents
- Assisted in the processing and distribution of commissary items
- Verified commissary computations against physical count of stock to ensure compliance and accuracy.
- Properly organized commissary to ensure all items were ready, accessible and available for distribution.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, special programming activities and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Provided assistance and guidance to inmates regarding daily activities.
Sales and Service Representative
Verizon
04.1999 - 07.2015
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained and mentored new sales representatives.
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Used customer insights to develop innovative sales strategies to increase sales.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Science - Accounting
Long Island University
BrooklynSkills
- Project Planning
- Microsoft Excel
- Microsoft Word
- Proper Phone Etiquette
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets for various data.
- Assisted with corporate meetings, lunches and special events for employees.
Certification
- Licensed Notary
Timeline
Executive Assistant
New York City Department Of Corrections
08.2015 - Current
Correctional Officer
New York City Department Of Corrections
08.2015 - Current
Sales and Service Representative
Verizon
04.1999 - 07.2015
Bachelor of Science - Accounting
Long Island University
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