Organized employee experienced in providing exceptional customer service who operates well in both individual and team capacities. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
CREW MEMBER
HAWAIIAN BROS ISLAND GRILL
02.2022 - Current
Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Coordinated with other crew members to complete assigned tasks quickly and effectively.
Handled customer complaints professionally and courteously.
Maintained an organized work area to ensure efficient operations.
Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
Completed all store opening and closing procedures.
Memorized food and drink recipes to prepare orders with speed and accuracy.
Restocked shelves with merchandise throughout the shift.
Followed health department regulations for handling food products properly.
Utilized problem-solving skills when resolving conflicts among team members or customers.
WAITRESS
FORTUNE GARDEN
02.2021 - 02.2022
Demonstrated excellent customer service skills while working in a fast-paced environment.
Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
Managed multiple tasks simultaneously while maintaining high-quality standards of service.
Processed accurate cash and credit card transactions.
Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
Engaged in suggestive selling techniques when taking orders from guests.
Complied with health department regulations to prevent foodborne illness.
Suggested items based on expressed guest preferences.
Education
Associate in Arts (A.A.) - General in Pre-Health Sciences
Austin Community College
Austin, TX
03.2023
High School Diploma - undefined
Pflugerville High School
Pflugerville, TX
06.2018
Associate of Science - Medical Laboratory Science
Austin Community College
Austin, Texas, TX
07-2027
Skills
Customer Service
Clear verbal communication
Writing skills
Laboratory experience
Transferable skills
Adaptability
Data collection and analysis
Teamwork
Computer skills
Bilingual
Problem-solving skills
Microsoft
Time management
Critical-thinking
Languages
Vietnamese
Native
Timeline
CREW MEMBER
HAWAIIAN BROS ISLAND GRILL
02.2022 - Current
WAITRESS
FORTUNE GARDEN
02.2021 - 02.2022
High School Diploma - undefined
Pflugerville High School
Associate in Arts (A.A.) - General in Pre-Health Sciences