Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pflugerville,Texas

Summary

Organized employee experienced in providing exceptional customer service who operates well in both individual and team capacities. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

5
5
years of professional experience

Work History

CREW MEMBER

HAWAIIAN BROS ISLAND GRILL
02.2022 - Current
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Handled customer complaints professionally and courteously.
  • Maintained an organized work area to ensure efficient operations.
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
  • Completed all store opening and closing procedures.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Restocked shelves with merchandise throughout the shift.
  • Followed health department regulations for handling food products properly.
  • Utilized problem-solving skills when resolving conflicts among team members or customers.

WAITRESS

FORTUNE GARDEN
02.2021 - 02.2022
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Managed multiple tasks simultaneously while maintaining high-quality standards of service.
  • Processed accurate cash and credit card transactions.
  • Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
  • Engaged in suggestive selling techniques when taking orders from guests.
  • Complied with health department regulations to prevent foodborne illness.
  • Suggested items based on expressed guest preferences.

Education

Associate in Arts (A.A.) - General in Pre-Health Sciences

Austin Community College
Austin, TX
03.2023

High School Diploma - undefined

Pflugerville High School
Pflugerville, TX
06.2018

Associate of Science - Medical Laboratory Science

Austin Community College
Austin, Texas, TX
07-2027

Skills

  • Customer Service
  • Clear verbal communication
  • Writing skills
  • Laboratory experience
  • Transferable skills
  • Adaptability
  • Data collection and analysis
  • Teamwork
  • Computer skills
  • Bilingual
  • Problem-solving skills
  • Microsoft
  • Time management
  • Critical-thinking

Languages

Vietnamese
Native

Timeline

CREW MEMBER

HAWAIIAN BROS ISLAND GRILL
02.2022 - Current

WAITRESS

FORTUNE GARDEN
02.2021 - 02.2022

High School Diploma - undefined

Pflugerville High School

Associate in Arts (A.A.) - General in Pre-Health Sciences

Austin Community College

Associate of Science - Medical Laboratory Science

Austin Community College
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